I used this job as a 2nd job to help supplement my income. I had a great Manager, Assistant Manager, and Key holders. At 930 in Zanesville we were like a family. The District Manager? Not so much. Jason was our DM and he was awful. I think the entire 3+ years I worked there I saw him MAYBE once, and any time he came all he did was harp on all of us, and was extremely two faced. He basically tried to pin all of us against each other.
The sales goals for the store, as well as personal goals for the employee were completely ridiculous and unattainable. I feel corporate had no idea what kind of business the mall in Zanesville did. They refused to come in and do a remodel that was desperately needed. My Managers worked 40-60 hours a week and were treated like dirt. They (Corporate/DM) basically wanted us to follow customers around (read: Stalk) and upsell every single thing. I provided good customer service, and upsold items while they were trying on shoes, and at the register, but I was not going to follow a customer around the store while they shopped/browsed and try to push additional items on them.
The discount was nice, the lack of hours was not. We worked hard to keep a clean smooth running store and tried to reach our goals and even helped each other out. I quit last summer when my store manager and assistant manager quit because the pressure was just too much, and everyone was miserable. If they hadn't quit, I would probably still be there. I miss the atmosphere and my old co workers and customers. I went into the store a few weeks ago and store is trashed and looksmore... horrible. Nothing like the way we used to keep things up.
Beware that it is feast or famine with hours, and corporate does not care about you, or your store, all they care about are unattainable sales goals and money.less
Sales Representative (Current Employee) – Columbia City, IN – September 15, 2016
Shoe sensation has a great, friendly environment. The managers are very understanding and flexible. Part time work. Everyone helps with shipment and stocking, also with cleaning and organization. Working for the store is a team effort.
Backup Assistant Manager (Former Employee) – Rolla, MO – February 17, 2016
The store and computers are sub par quality and poorly programmed. The management doesn't care whether you get hours or not. As a sales associate you end up with usually about 4 or 5 hours. Backup Assistant Managers get paid 10 cents more than a sales associate. They are just terrible.
Sales Associate (Former Employee) – Sikeston, MO – January 29, 2016
Hours were cut to literally 4 hours a week. I was making my numbers, doing my job, but management sucked. Was promised a promotion, management hired in a personal friend and gave him the promotion. It was all bad.
Work can be fun. I've learned to be a people person. I've learned to work a cash register and check customers out. I've learned how to work in retail. There isn't really a hard part of the job besides, making our goals in general (personal, weekly, monthy). Majority of my Co-workers are very friendly and nice, also they're very easy to get along with.
Assistant Store Manager (Current Employee) – Fond du Lac, WI – November 18, 2015
I worked at the Fond du lac, WI location and found working at shoe sensation a bit disturbing. The store manager they hired has very poor communication and the company did nothing about it. They let problems continue with out looking more in depth to it. The staff was poorly trained and the Area Director only cared about hiring people rather than making sure they all had the proper training.
Working with customers was a great experience. However, there were too many issues with drama, and call offs. Many people were not dependable. Work is often put on one person, and hard work would go unnoticed. The pay is very low for the amount of work and responsibility required. There were good benefits with a discount, insurance and bonuses if sales goals were met.
Bonus program, insurance, discounts
Long shifts, poor management who did not value employee's feelings or concerns, favoritism, unpredictable shifts, call offs. Low pay
Cashier (Former Employee) – Somerset Ky – June 26, 2015
I would start my day off by clocking-in and getting started on the floor. I learned that customer service is everything.My main manger was awesome! My assistant manger i thought was great but turned out to be stealing my sales while she made me stock in the back room. I loved my co-workers i made life-long friends working at shoe sensation! The hardest part of my job was stocking shoes and finding places for new stock. The best part of my jobs was helping customers and getting retail experience.
Best employer to work with great employee discounts
PTE/BUA (Current Employee) – Mount Sterling, KY – June 17, 2015
I feel like I am working with family. I meet new and returning customers. I have no negative things about this company. The Management and other employees work together in a team. My typical day of work is always a new and exciting day, because each customer is unique in what they are looking for as far as shopping.