Client Services Representative (Former Employee) – Los Angeles, CA – March 1, 2015
A typical day at ShoeDazzle consisted of:
• Arriving at least 5 mins prior to shift to start-up computer and check emails • Answering and resolving at least 65 calls per day • Retaining or handling the cancellations of VIP accounts • Providing refunds/exchanges/store-credits • Locating packages • Assisting customers with first order; Fashion consulting
I learned a lot about customer service and how to de-escalate situations with callers. I also learned a lot about shoe-construction and styling.
The office environment was amazing! Everyone really supported each other, and we would have each other's backs after extremely stressful calls.
The hardest part of the job is when the VIP charges would go through at the beginning of the month, and people would call in to dispute the charges. Some people were just plain nasty and treated me as if I personally robbed them. Luckily, we were well-trained to end the call on a happy note. In any situation where the call was becoming too much to handle, the shift supervisor would take over the call.
The most enjoyable part of the job was the awesome discount, and the company culture.
Employee discount, company culture, office parties
Client Services Supervisor (Former Employee) – LA, UK – April 24, 2013
ShoeDazzle helped me grow professionally in too many ways to count. Being employee number 9 at an internet start-up, I grew with the company and I was able to work in multiple departments. I was also able to travel and live in the UK and begin the London branch of our business.
Graphic Designer (Current Employee) – Santa Monica, CA – May 1, 2012
A typical day at work involves designing emails, campaigns and lookbooks. Art directed and created campaigns, lookbooks, logos, email marketing, website enhancements and mobile web design. Worked closely with marketing merchandise teams, and product managers.
My coworkers are amazing. They are fun and vivacious, lively and always up-beat.
The hardest part of the job is to sane in the fast-paced environment.
The most enjoyable part of my job is to see how our customers react to our campaigns on Facebook.
once a month town-hall meetings, means free alcohol and food