Fast paced 24 hour call center
Customer Service Specialist (Current Employee) – West Palm Beach, FL – February 19, 2014
As a customer service agent I enter shoe orders into the computer, track new orders, returned orders, exchanges and refunds. I solve customer service issues. I answer any and all questions regarding our products and services.
Sometimes I have to communicate with other departments via phone or trouble tickets or transfer the customer to other departments to further assist them.
I am always learning new techniques and procedures in customer service. I have always found the best way to learn to improve my customer service skills is to be the customer with another company.
My managers and co-workers are great. Of course, over the last 5 1/2 years I have been with Shoes For Crews I have seen a lot of people come and go. It is the nature of the business.
I myself do not like changing jobs and typically stay with one company for about 8 - 10 years.
The hardest part of my job is telling a customer that their shoes are out of warranty and cannot be returned for an exchange or refund.
One of my favorite things I do on calls is when I see the general manager is the one calling, I say, "and Mr. Jones, I see that you are the esteemed and honorable general manager". This usually gets a laugh and helps the customer to relax.
The computer is preprogrammed to make order entry and trouble tickets very quick and easy.
The company is no longer offering part time shifts which is what I now need.