Unstable Likes to downsize and outsource most jobs
Help Desk (Former Employee) – West Palm Beach, FL – May 23, 2016
Shoes for crews was a great place to work in the beginning. They seemed to care about the employees for the most part. Pay could have been a lot higher for what they want you to do on a daily basis. This a place where they ask you to do jobs that are much higher than what you are hired for but do not want to compensate you for those jobs. They preferred to higher from outside of the company than to promote from within.
Fun place to work until this compny was sold to investers
AP Specialist (Former Employee) – West Palm Beach – June 17, 2015
When I first started working at Shoes For Crews it was a lot of fun and they took very good care of their employees. Then they sold it to investors and tore the company apart. They started laying off people that started with the company and started to down sizing in areas and cut cost to make the bottom line look better. I will always be grateful for Shoes For Crews despite them letting me go for money purposes, because I received a lot of experiences through this company and I learned a lot.
Managers dont care about the employees and the employees have No faith in manangers.
Customer Service Representative (Former Employee) – West Palm Beach, FL – June 12, 2015
This was a good company to work for but there was very little training provided. Two bad phone calls and your out. The supervisor I had (which is no longer there) was total hands off. I never knew if what I was doing was right or wrong.
Graphic Designer (Former Employee) – West Palm Beach, FL – March 3, 2015
Shoes For Crews is the industry leader in slip-resistant footwear. I learned the bulk of my knowledge from working in the creative department there. It was a fast-paced place to work with tight deadlines, but the team I worked with made the work enjoyable.
Customer Service Representative (Former Employee) – West Palm Beach, FL – May 21, 2013
this job is fast paced but also very easy going. I learned alot about this shipping industry( UPS ) thru this company. The managers were pretty good and helpful when needed. the workers their treated everyone equal regardless of pay amount or position. the hardest part of the job was irrate customers due to shipments not arriving on time. i enjoyed working their very much. I would like to see a few changes on how managment handles certain situations but overall satisfied with the experience.
Goal oriented work place with energetic employees.
Refund and Exchange Processor (Current Employee) – West Palm Beach, FL – August 26, 2014
Very goal oriented company with high expectations. Excellent place to work for. A typical work day would consist of making sure our priorities are taken care of first and for most. Make sure the customer is satisfied with the shoes or any other items they have purchased. I have learned to listen to what the customer needs are and make sure they are met. It is great to work with a highly energetic team that is always willing to push for the best. One of the hardest parts of the job is make sure the job does not get monotonous. I have to make sure that I have a smile on my face especially when on the phone, because as you speak with a happy face the other party will be able to tell how your mood is. I enjoy that part of the job the most.
Mailroom Clerk (Former Employee) – Palm Beach, FL – June 12, 2013
The day started off organizing pamphlets for various companies and stamping and collecting mail. I hostly didn't learn much. Working in a mailroom isn't that difficult.Management was fair and coworkers were friendly and helpful. No hard part of the job. Enjoyable part of the job was fulfilling the days requirements.
Customer Service Specialist (Current Employee) – West Palm Beach, FL – February 19, 2014
As a customer service agent I enter shoe orders into the computer, track new orders, returned orders, exchanges and refunds. I solve customer service issues. I answer any and all questions regarding our products and services.
Sometimes I have to communicate with other departments via phone or trouble tickets or transfer the customer to other departments to further assist them.
I am always learning new techniques and procedures in customer service. I have always found the best way to learn to improve my customer service skills is to be the customer with another company.
My managers and co-workers are great. Of course, over the last 5 1/2 years I have been with Shoes For Crews I have seen a lot of people come and go. It is the nature of the business.
I myself do not like changing jobs and typically stay with one company for about 8 - 10 years.
The hardest part of my job is telling a customer that their shoes are out of warranty and cannot be returned for an exchange or refund.
One of my favorite things I do on calls is when I see the general manager is the one calling, I say, "and Mr. Jones, I see that you are the esteemed and honorable general manager". This usually gets a laugh and helps the customer to relax.
the computer is preprogrammed to make order entry and trouble tickets very quick and easy.
the company is no longer offering part time shifts which is what i now need.