Technical Trainer
Shopmetrics, Inc. - Toledo, OH

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Job Description:

Prepare clients to accomplish their tasks within our software platform; write literature and materials to be used in the program. Accomplished through planning, conducting, and evaluating effectiveness of our training program.

Essential Duties and Responsibilities

  • Conducts computer training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks.
  • Designs computer training manuals by identifying and describing information needs; using desktop publishing; submitting initial versions for review; revising and editing final copy.
  • Conducts training classes by presenting role-specific, company-specific, and generic how- to classes online.
  • Maintains quality service by establishing best practices.
  • Evaluates training by evaluating effectiveness of training to specific job applications.
  • Maintains technical knowledge by attending educational workshops; reviewing publications.
  • Contributes to team effort by accomplishing related results as needed.
  • Conducts internal training on any version release. Create instructor materials (course outlines, background material, instructional materials, and training aids).

Knowledge, Skills, & Abilities

  • In-depth knowledge of computer systems, software, and networks, with special knowledge of the Internet and computer system peripherals.
  • Ability to review and develop technical and support manuals.
  • Must be able to fluently communicate in English with a working knowledge of grammar and spelling required.
  • Requires the individual to exercise excellent judgment, at a faster-than average pace, while paying extremely close attention to detail and courtesy.
  • Superior phone etiquette and verbal skills are a must.
  • Operates office equipment such as reproduction equipment, telephone equipment, computer systems, etc.
  • In depth knowledge of Microsoft computer systems, software, with the ability to adequately operate a computer/word processing equipment and all other general office equipment.
  • Presentation Skills, Written Communication, Training, Training Management, Technical Zeal, Self-Development, Technical Leadership, Presenting Technical Information, Self-Confidence, and able to work as a team player in a small office.

Indeed - 6 months ago - save job - block
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About this company
Founded in 2004, Shopmetrics is a company that offers technology platform solutions to mystery shopping and market research providers...