Customer Service Lead (Former Employee) – Las Vegas, NV – June 18, 2015
I was the lead mentor for all showtime employees, duties were to make sure all inbound calls where being taken and input properly in the system. I also took escalation calls as well and help dispatch with reservations for limos and personal vehicles. I learned management skills and dispatch skills as well, and loved the team environment as well as the bonuses for just coming in and doing our job correctly. I had a great team of supervisors who always step outside the box to help however they could. Hardest part about the job was the customers they were difficult sometimes to deal with and demeaning sometimes because they were rich and felt like everybody was beneath them. I definitely gained extreme customer service skills as well as staying organized. I enjoyed my coworkers and the type of work i did it truly was a job i gained alot from.