Siemens AG is an excellent company with very high Integrity
Customer Service Engineer II (Former Employee) – Memphis, TN – March 31, 2016
My career lasted 7 years and in that time I can honestly state that the company's vision and action level towards the Field service group is the worst that I have ever encountered, especially in the Memphis, Tn. area. After 3 managers in that time period, a total of 8 engineers including myself either left the company or were put under such unbearable circumstances that anything close to total job satisfaction were unachievable. The company continually allows sub-par performance of routine and regular Planned maintenance and encourages the use of Remote diagnostics and or trying to talk the
customer into accepting service outside of their contracted agreements in lieu of actually travelling to the site when the customer calls for help. Current management in the Memphis, Tn.
area is solely responsible for all of the 8 engineers who have now left in a 3 year period Another FSE position has been placed on long term disability and that position has been placed on hold which further creates quality and response issues for the customers in the area of coverage. I am deeply concerned for the safety and work life balance for all the engineers who are currently working in the area but more so, the large scale affect this is having on the customers who have put their trust in Siemens instruments which they use to provide Healthcare to the general population.
Siemens Healthcare Diagnostics is truly fortunate to have Great Field Service Engineers who still continue to work for them in the Mid South area.
High amount of income from overtime and On call pay
Required travel pay exclusion 45 min before 8 AM and after 5 PM, regular denial of vacation and PTO time.