Pros: learned to have patients and good customer service skills
Cons: dealing with upset customers and trying to make them happy
my daily tasks were taking incoming calls from customers who had place an internet order, and either has a problem with their order, questions about their order, assisting them on the return process, tracking lost orders, and processing there orders. What I learned about this job was patients, sometimes there would be upset customers, and even though you had nothing to do with their order they still take it out on you and the only thing you can do is have patients, and do whatever it takes to solve the problem and make the customer happy. The hardest part of my job has to be dealing with upset customers.