Signature Flight Support Employer Reviews

Work you hard, and expect you to bend over backwards for little praise.

I love what I do and my work enviroment is stimulating. I have learned a great deal about Aviation and I'm still learning because its always evolving. Everyone I work with is compatible with my personality and are enjoyable.

Working at Signature Flight Support I Maintained daily support operations for customers in preparing and handling private aviation services. Facilitated a wide range of daily activities in meeting the needs of customers who require various goods and services for their
aircraft.

The people who work at Signature Flight Support go above and beyond in – more... everything they do from assisting customers to managing the aircraft's that come in.

The most challenging thing about working at Signature Flight Support is the lack of staff, and being able to do three things at once under pressure, however you can always look at that as the bright side, working for this company has taught me anything is possible, and just because its difficult now, doesn't mean it will always be that way for you. Being able to go above the required standards is always the most fulfilling part of a job. – less

Job is outdoors so if you can't stand extreme hot or extreme cold (depending on your location), this is not the job for you.

If you are looking for an entry level position to start your aviation career, you may or may not want to look at signature flight support (read the whole review) (whether you want to be a pilot, ATC, A&P, etc..). You learn a – more... lot about many different kinds of aircraft and you get to talk to the flight crews and some are willing to discuss their job and how they achieved their success. It is a challenging fast paced environment sometimes, and other times you will be banging your head against the wall earning free cash. As a Line Service Tech you have many different responsibilities such as Marshaling, fueling, towing, Lav service, GPU hook-ups, and Bag Monkey (for those who don't know, load and unload bags). Standard seniority chain. New guy gets the worst days off (which is how it should be) and higher the seniority you are, the better chance of getting days off you want. 2 weeks paid vacation per year (full time only but very good) and 4 personal paid vacation days you can use whenever you want! (again awesome) Management is usually good working with schedules and tries to accommodate time off requests if made within a reasonable time frame.

Co-Workers, at least at my base are terrific with knowledge that expands over all aspects of aviation and life. Everyone looks out for each other and for the most part everyone gets along (including get togethers at a local bar). Tips are good, at least at this base, and are a good bonus to have some extra spending cash. The company has a good set of values which they want every employee to work and treat people by and they emphasize the importance of the customer. Unfortunately at this time this is the only good that comes to mind.

First and foremost the management. Few situations they are good (as stated above with vacation and days off) and the other 90 percent of the time, TERRIBLE. Getting them to follow through with a task that they say they are going to do is about as common as Ice in the Sahara Desert in the middle of summer. And this goes for all tasks, not just tasks that would benefit employees. They will not take responsibility for their actions and will try to throw their problems on the peons (line service). A job that is meant for 7 or 8 people to be on a crew is expected to be done with 3 or 4. Now management does tell us that they do have our back if we are being safe and following procedures. Wish that thought process existed when a pilot, especially a platinum customer complains. If everyone is busy doing a task, line service is still somehow expected to accomplish the impossible. And of course leaving one pilot and task to help another pilot really makes customers happy.... (sarcasm) Numerous pilots have complained to line service that customer service has gone down. Hmmm could we get a few more bodies to help accomplish tasks. Its not that hard but then again what does the budget look like for new hires? Maybe that is a reflection on the lack of judgement on Corporate.... And now a big one.. TRUST. I can understand there will be times when management needs to step in and take over due to the amount of responsibility and danger in a given situation. I get that. But when a manager is constantly standing over your shoulder making sure you are doing your job correctly and wants a call after the shift is over to make sure everyone is safe is a bit dis-trusting, don't you think? Especially when half of the shift has 5 + years experience per person as line service. If you didn't trust us in the first place, why did you have us sign our life away and certify that we knew the job, had no questions, and knew all procedures. I have a feeling this is what happens when an acquaintance or friend of a friend gets a management position instead of an employee who actually deserves a shot at being a supervisor (and at no time was I interested in a management position and skipped over). How about some managerial classes for management? or maybe they hold them.. I hope not because it is a waste of money if that is the case. Bet you can't wait to start that job?

Equipment- Does the word preventative maintenance exist in anyone's vocabulary at signature? I think not. Equipment is always breaking and never seems to work right. If it is broken, a mediocre effort is put in to the task of fixing the machine and then it is expected to be used at its full operating capacity as if it were brand new. Night wands are bought brand new and don't work a month later. What did you buy them at the 99 cents store or something? Lav (toilet) service equipment is poor and if there is a spill expect to get a nice bath of... well... you get the picture. Cheap seems to be the name of the game here. Some equipment goes missing or a new shift comes in to find equipment broken or missing. Again back to management, when are you going to start holding people accountable for breaking things and not putting them back. Oh right, you are not dependable yourselves, my bad. You are lucky if the tugs start and don't die on you while you are towing an aircraft and the tow bars look like they were used in the late 80's (no joke, though again probably more of an issue of preventative maintenance) Man they should really look that term up, second time this paragraph.. invest in your investments... Anyway, no matter what the type of equipment here, I feel as if the company simply doesn't care and expects the line to make miracles happen.

Pay- Just give us food stamps while you are at it. 10 bucks an hour to start and a whopping 25 cent raise after 6 months. Woohoo something for the US government to have when they take taxes out. However i guess in an economy that has a high unemployment rate, you [corporate america] can take advantage of the unemployed who are desperate for work. Seems to be pretty low for industry standards especially for the amount of responsibility given as a line tech (towing multi-million dollar aircraft). After doing some research the average starting wage with no experience seems to be around 13 to 14 bucks an hour with incentive raises, ie) dollar raise for becoming tow certified. No incentives at signature, however you get pins for towing 100, 500, and 1000 aircraft safely. WOW, thanks a lot. Yearly raises, about 35 cents seems to be average after talking with co-workers.

Benefits- No complaint here. Wide range to choose from and depending on your coverage low co-pays and fair prices. Good luck on 10 dollars an hour though. No compensation for benefits is given in pay. Open enrollment every November which is good for those who elect not to take them the first go-around.

Everything being said Signature could be a very fun place to work. The knowledge gained by working at this company is something you can take with you no matter where you go whether it be customer service or knowledge of aircraft types and how to handle them. There are a few days where everything goes great and the day rolls along smoothly. Unfortunately more often than not, you will find yourself pulling your hair out of your head and in constant disgust with how little the company cares about the little people. As with all businesses customers will be unhappy, that's just how it goes. But at Signature it happens way too often and for the wrong reasons. So much could be done to correct the situation but who knows where the problem lies. Middle management, GM's, corporate. You can only speculate. Do your research as not all bases are the same and many operate with different capacities and different jobs. As far as doing it all over again. Not a chance. Just one persons opinion though.... – less

I have been at Signature for over 5 years. The majority of my day is fueling aircraft's and assisting pilots. One of the best part of my job is working around the different types of aircraft's but at the same time, it is the worst part of the job. The hardest part of my job is remembering and dealing with all of the corporate and federal regulations, – more... and trust me, there is more than you know. Another part of the job, that I will say that is great, is the co workers, Everyone is like minded and love to do their jobs. – less

Daily entry of fuel tickets and maintinin fuel inventort. Coding of payables. Invoicing customers for fuel purchases and monthly rents.

Training - Expect to sit in a room with a computer for 2 weeks while you go through boring online classes about safety.

Compensation - Probably $12/Hour if you're lucky. Oh and when you get raises, you're only going to get 2.5% raise per employee review if you have a good review. It took me two years to go from $13/hr ->$14/hr

Benefits - Great if – more... you're full time, 401k and PPO benefits really good.

Culture/Values - There isn't really much. Everyone comes here just to get a paycheck, and go home. Don't get friendly with other individuals since they are known to "rat" you out the first thing you do wrong.

Job Security/Advancement - In the last two years since I've been with this company I've seen it downsize the management HR and accounting. There is no room for advancement and the managers that are here will most likely not move up.

Management - There are two managers at Signature SNA, the duty manager is too busy to hear you out. The GM here with the funny voice is really just a non-existent figure. The HR lady works throughout the entire West Coast, so expect no help there either.

Work/Life Balance - Let's face it, the operations at SNA for Signature is from 6AM-11PM 7 days a week. If you don't have seniority say goodbye to your social life with your family since you will most likely get the worst shifts.

RUN AWAY FROM THIS COMPANY BAD BAD BAD! – less

very productive I did learning a lot with a really good coworkers and willing to learn more about everything on machinery industrial I like to work for signature flight support

the typical day would be clooking in and checking what time the flight's ATA is, setting up ramps's for arrivels or depatures, asst with checking coustmers in to there flight,

A Enviroment where Anything is Possible and prepared For. Scheduling of any type of Clients

you will get to learn alot about aviation, especially general aviation aircraft and their operation. the management is general friendly person, they will always be there looking out for you and try to help you with whatever you requested. co worker are friendly and always try to help out each other. the hardest part of the job was to stand under the – more... sun in mid summer. it was 100 + degree, 90 percent humidity and under direct sun light. – less

Signature is a great place to work. They have a solid personnel. Customer Service is top notch. Opportunities to advance.

If your like to solve problems, this is the enviroment for you.

I love aviation working on all kinds of aircraft loading and off loading flights is what i miss.

Dealing With Airplanes
Performs a variety of duties related to general servicing of aircraft, crews and passengers, and baggage/cargo. Duties include, but are not limited to, responsible for greeting, parking, towing, moving, and marshalling aircraft arriving or departing ramp area, fueling/de-icing aircraft as requested; providing oil and oxygen service – more... for aircraft as requested; – less

I thought it was a great employer at first. Little did I know, they are terrible!!! They waited until my 89th day on the job to lay me off! They treat you horrible! Do not work there.

Passengers were very warm and friendly
Good customer service
management very enthusiastic and fun
Co workers worked as a team
hardest part was the commute to work
most enjoyable was working with the most prestigious fleet of aircrafts

I worked for Signature Flight Support for over a year. The General Manager spent my first six months trying to get rid of the Accounting Manager because he wouldn't relocate to Massachusetts from Connecticut. The GM finally got his promotion, but the site I worked at got worse instead of better, failing all kinds of audits, money missing, mismanaged. – more... In the end, the layoffs of managers and non-managers was massive and hard-hitting. I'm surprised they are still in business here in Boston. – less

Had a schedule of planes that I fueled each day. I learned about all types of aircraft and fueling them in a safe matter. The hardest part was when a air plane was late and had to adjust to changes, but I over came all diversities. Enjoyable part was just being around aviation.

I worked for Signature Flight Support for almost fourteen years. I loved working for this company. A typical day at work was waiting for the aircraft to arrive to have all the action to began. I learned how important it is to be sure your work load was accurate, everyone's job is so very important and working as a team can help keep the pressure off – more... your back. My co-workers were team players which made everyone's day a smooth one. The hardest part of the job was working in the elements. The most enjoyable part of the job was, working with the aircrafts it self. Working with the planes was very exciting to me, and working for Signature Flight Support I can honestly say I loved it. Thank You. – less