Pros: worked outside, interacted with different types of passengers, and fly free where ever airlinetraveled
Cons: micromanaged, no employee appreciation
A typical work day was dependent upon the position assignment for the day. If working the ticket counter position your task was to check in passengers for their flights, by checking their reservation through the company program. Ensure that all regulatory procedures where in compliance with government regulations. Collected funds for baggage fees in the form of both credit and cash. Entered claims for any lost luggage using company wide tracking program. If your position was gate agent, then your duties included delivery of boarding requirements using airport PA system. Boarding passengers in accordance with regulations and compliance manuals. Customer interaction when assisting with reprint or rebooking passengers with missed flights connections or delayed flight. Ensured that security wasn't compromised. As ramp-agent, duties included marshaling in the aircraft to the assigned gate area, loading/unloading luggage from aircraft in a safe and professional manor. Enforced security procedures to keep aircraft and passengers safe before departure. Used ground service vehicles to move luggage and aircraft equipment to and from aircraft. Interact with aircraft crew to ensure passenger numbers, luggage weight are correct to certify weight and balance of aircraft before departure.