Silvercar, an exciting new start up at the DFW airport, is looking for full time and part time overnight Concierge.
Do you want to be on the cutting edge of technology meets customer care?
Can you work 6pm to 6am or any 6-8 hour stretch in between and are available any day of the week?
Provide excellent customer service support ranging from general inquiries to active customers including phone,email, and sms to support roadside assistance routing, technical questions, driver, insurance, billing and other customer-facing policies, mobile and web app (installation and) use, technology-equipped vehicle access and interface use support, wayfinding/directions, resolving billing/charges inquiries
· Greet and route customers, providing way finding and educational assistance as necessary
· Provide registration and reservation assistance to new customers needing to sign up for Silvercar service
· Provide training and assistance on vehicle access and vehicle operations as needed
· Resolve general vehicle operations issues and answer questions regarding Silvercar policies and procedures on items such as billing, fuel, insurance, damage, etc.
· Assist with vehicle shuttling as necessary from service center to staging, ensuring appropriate vehicle cycling, including general housekeeping of the staging areas
· Some college or 4 year degree preferred
· Current/valid driver license
· Smart phone savvy/tablet proficient
· Ability to convey information clearly and concisely
· Excellent observation skills
· Overnight hours required
· Must pass background check/drug screen
Apply online for our Concierge position at www.silvercar.com/careers
Upload your resume and type Overnight Concierge in the notes section of your application.