Silverleaf Resorts Employer Reviews

horrible company to work for...PERIOD! The only reason i'm still typing right now is because there is apparently a minimum character limit that i need to fulfill

I was told I was being transferred to a different dept. after only 4 weeks training (was told 6 weeks was a typical training period) but no one called to tell me when and where to report. I was treated unfairly and intend to get answers.

:)
The job travels and there is a great opportunity to be in different environments.

Researched market conditions in local, regional and national area to determine potential sales of product and service.
Designed format for data gathering such as surveys, opinion polls and questionnaires.

The company hires people who are in need so that they may overwork them & never show appreciation or pay as they should. If your boss or someone else doesnt like you then you are screwed! They make life hell for those that are not liked on purpose. A typical day is very long & very busy. I learned to not trust anyone you work with or for. I learned – more... that management decides whom they can use & abuse before hand & that life will never be fair to anyone that works there unless they are friends with the manager at that location. The hardest part is going to work knowing that i am not appreciated or wanted at all. Having the manager repeat to all staff how they are only there because they work like animals is degrading.The most enjoyable part of working for them was being able to make someones stay enjoyable. Vacations are only granted as per person basis. Raises are not given to each employee yearly. it depends if your manager likes you. – less

Good friends. Offered massages onsite for a small fee.
phones, paperwork, vacation planning.
Learned several areas of the company.

Managed a vitamin store and two other employees, with daily supplements that are needed in our daily life. Learned how to run a store and channel what people what to know about there well being. I really enjoyed this joh helping people.

The job gave me a back bone but there is a lot of favoritism, if you need your bonus be prepared to stress and work over time (not getting paid for it though) to make it. You will need to come in on your own time to reach your bonus. You won't sit in the same cubicle for more than a couple months. You do get moved around the call center alot to work – more... under a different manager and work with new clients. They do have incentives but those can also be very challenging unless collections is what your made to do. I worked there almost 5 years and have gone through a lot but survived it! – less

I worked in every department, but management. In lead generation, you are encouraged to lie (at least during my time there) to get leads from owners. These are their friends, employees, church members etc. We were encouraged to tell them to give us names and numbers for a gift card. We were told play on their greed.

From there you move to setting appointments – more... with potential owners. You call them up, and encourage them to come out and take a 90 minute tour. The tour usually lasted six hours all the while promising them gifts of a vacation to Florida, gas card ( really gas rebates) , and a $40 Visit Gift Card. You were encouraged to lie to them to get them on a weekday to come out, because they had the motto Weekdays Pay. They truly believed that a person who came out on a weekday would more likely buy than someone on the weekend. WhatThey didn't tell the potential visitor is that by the time the appointment was confirmed, they had already run their credit to see if it was even worth it. If their credit wasn't up to company standards, they had an entire department that would call them back and say the meeting was canceled and would be rescheduled. Not true. If they didn't meet that score, they were marked in the database as NQ (Not Qualified) CR (Credit Run).

I learned a lot of hard nosed sales statics there. However, I only use the skills that fit my morals, and disregard all the unethical boiler room techniques that were taught to me. Silverleaf can be a good job. I love most of the people. The managers for the most part will tell you to lie oR it's your job. But if you get caught telling that lie your manager told you to say, that manager will lie and say it never happened.

I am glad I quit working there, although I miss a lot of people. I now feel like what I am doing is not the equivalent of stealing from people for a shoddy vacation scam. – less

Answer phones set appoinments for over nigh stays at the numerous resorts. Customer feedback follow up calls data entry

I worked at two different silverleaf locations and both were alot of fun. I worked with children and helping customers with the units they were to be checking into.

8am daily sales meeting-I closed sales and was there until last client left often having 10 hour days as some people doing tours of the facility were slower than others or tours were overbooked. I was the last closer clients saw. I did well there money wise but I learned that long daily hours like these were hard on family life as I worked just about – more... every weekend and was off Monday and Tuesday. Then the rough economy came into play and the money wasn't as good..........Management was tough but I was doing well and never reprimanded as I did my job well.........As everywhere co-workers differ but on the whole I liked the people I worked with and we kept each other in good spirits. The friends I made there were the most enjoyable part of the job and also clients who called me to thank me for selling them Timeshare........I've been in sales for a long time and selling Timeshare is the most challageing is what I learned. If I could sell Timeshare I could sell anything. – less

I started at the Vacation store, upgrading client's membership plans. Then after several months, I moved to the call center to set appointments for owners to view properties so that they could upgrade. I learned that you can't force people to spend money just so that you can make some money. The hardest part was telling people that they needed the upgrade – more... even if they really couldn't afford it. The fun part was the commission earned. – less

Busy the moment you signed on for the day. Productive used bilingual skills, assist owners with bonus time and banking or booking their week with Rci and in-house exchange. Management changed hands. Co-workers took their job seriously.Hardest part was not being able to accomidate owners with weekend bonus time which was rare any week. Meeting a new – more... person with every call. – less

I'm a hard, quick learner always looking to better myself in any way that I can.

a typical day at work was at least 100 calls a day.
I leared customer service skills

I learned you really can go to work and really enjoy your job.
Drafts, drawings, and money earnings weekly possibilities.

Can be a fun job when you are working at a Spurs game. Unfortunately there is a culture of corruption with the upper management of timeshare. They lie, mislead, and commit outright fraud at times and expect you to go along with it. They have people register for free give aways and never give the items away. People that do not mind lying to people will – more... do well at this job. If you do not like to lie do not apply. If you do not mind people coming up to you and calling you a scam apply for this job. – less

i work around 6 hrs a day unless at events and they can be 10-12 hrs, then the travel to the events, i love working with people greeting them and telling them about the resorts and what we have to offer, i usually work till closing and im off 2 days a week, worst part of job is working outside in the heat in summer time and cold in the winter. Im just – more... needing more income right now, is the main reason im looking for a career change at this time. – less

Learned the basics of customer service and sales.Meet new people and opportunity for growth is good.