Guest Service Representative (Current Employee) – Cabazon, CA – May 6, 2016
Typically a days work as a Simon property group Guest service representative at Desert Hills Premium Outlets is very easy going. You just have to deal with a lot of foreigners and tourist. The co-workers are awesome. Great first desk job, great addition to your resume. Hardest part is the extras, like the paperwork, gift card handling, and the horrible computers they provide us with. Most enjoyable part is interacting with customers.
Great Lunch breaks & as many short breaks you need
Guest Services representative (Former Employee) – San Antonio, TX – January 30, 2016
Thank goodness I left when I did. Job started off tolerable but when I was up for a raise then I was told I had to wait another 6 months. Finally got approved for a raise but didnt kick in for 4 months and they didnt want to retro pay me the difference. So I finally decided to leave. Now I found out they had a meeting and fired the whole department with no notice. This company is thw worse place I've ever worked for.
Exciting job with inefficient upper management lacking in professional communication
Director of Marketing and Business Development (Current Employee) – Aurora, IL – October 15, 2015
Great company overall with lots of advancement opportunities. However, they do not treat the Director of Marketing and Business Development position with the respect it deserves. Upper management is still run like a family business with people in charge who are borderline abusive with their communications. These people make it hard to do everyday work. When they are not involved, the rest of the team is pleasant and allows for fun and rewarding opportunities. It is a fast paced career with a lot of potential to learn and grow professionally...if you can survive the leadership of certain individuals.
Sales Associate (Former Employee) – St George, VT – October 12, 2015
The manager was very nice and easy to deal with but the owners were very demanding. First of all what bothered me when they put a big screen tv by the cash register showing only the cashier and cash register and it was very insulting to my character when customers would come up and see that and make comments and it was very humiliating,and then you couldn't eat anything in front of customers when you are the only one there for 9 hours! And closing up at night by myself was scary
Customer Service (Former Employee) – Round Rock, TX – September 30, 2015
The work environment was terrible. When I wss first hired, I had a good manager, then she was promoted and they promoted the newest hire, and youngest prison to be the manager. She wad terrible, and wouldn't hire anyone, which forced me to close 6 nights a week and she would not pitch in. The pay is terrible, and the outlet stays open for all holidays except Christmas, and the employees are forced to work all holidays. Before Christmas the debit machine went down, and to my knowledge, they have not replaced it. The computer software and hardware was so out of date, it felt like a time warp. Also, the management office messed up my w-4 paperwork, and never did anything about it, I had to email corporate payroll myself to get anything done and it still took over a month to get my first check!
Marketing Intern (Former Employee) – Boston, MA – November 29, 2015
I worked for this company during a six month internship. My manager provided me with significant feedback, and I was given a lot of autonomy to perform my tasks. All of the employees were friendly and helpful.
Simon Corporate is very hands-off, preferring each property to operate as an independent entity. They offer very little training to incoming, new employees. As a new Office Administrator coming in to the company at a property that operated without an Office Administrator for 3-4 months, I was given very little guidance or training. I was given the phone number of an OA at another property and the access to the Company's Policies and Procedures and told I could research and find everything I needed to effectively perform the duties required of my position. I rose to the challenge, quickly learned my position, and resolved many Accounts Receivables issues that had grown out of hand during the time with no OA on staff. During this time period, I implemented a new system for Procurement and Accounts Payable very smoothly and with virtually none of the issues that can arise when dealing with a brand new policy dealing with vendors and invoices. After only 8 months in my new position I became a Point of Contact for other Office Administrators and Mall Managers.
work independently, sarisfaction in self-development
absense of connection between Corporate and local property, in 3 plus years with the company only 2 Regional VP visits (standard is supposed to be quarterly)
Guest Services Manager (Current Employee) – Tacoma, WA – May 3, 2015
Spend a few hours in the Guest Services Booth dealing with mall guests. Check out wheelchairs, sell giftcards, direct to stores. Fulfill corporate giftcards orders. Hire and train new staff members. Manage the Kidgits Club. Plan & organize weekend events for children. Working in the booth is extremely easy, although it does get frustrating to hear the same questions/complaints 50 times a day. Not a lot of room for advancement unless you're willing to relocate.
Marketing Administrator (Former Employee) – Maine, ME – May 18, 2016
I worked for this company for over a year. My first day there I knew something was off about the environment. I worked in a small mall with no other SPG malls for miles. Within the first few months the office administrator was bullying me mercilessly. The Marketing Director seems nice at first, but as soon as she doesn't like something that you do, she'll turn her back on you and completely throw you under the bus. The mall manager acts like he's all action, but never fully looks at the whole picture of a situation to make a solid conclusion. After being told how I was being treated by the OA, he did nothing. He doesn't stand up for his employees and only tries to cover his own interests. Nearly everyone I met at this company was this way. After getting sick of the environment, I contacted HR. Instead of doing something about it themselves they let the VP's come up and investigate. They didn't try to make the situation more positive, they essentially just said, "make it better or else". Well, it didn't get better. This is not the first time they've had HR related issues either. The Marketing Director was all too willing to tell me about the previous two incidents they'd had before me. This was during my first week. Good luck to the next person in that position; you're going to need it.
Not working here
HR is not helpful, work environment is unnecessarily stressful, no real training program, vague job description so they can pile on the work, coworkers that belittle you to build themselves up
maintenance (Former Employee) – monroe ohio – January 13, 2015
The company as a whole sucks no room for growth no say in anything everyone acts so fake the supervisor of maintenance is having an affiar its just horrible Everybody has there clicks nobody seems to care about your feelings or your work ethic can't even talk to property manager privately
Guest Service Representative (Former Employee) – Memphis, TN – February 22, 2015
I worked as Guest Service Rep at Oak Court loved the laid back environment and helping out customers. I learned how to use a cashier, handle money, and deal with consumers. Worked right in front the food court (best part about). kool manager at times. I would totally recommend this job