Employees are a necessity not a value.
Service Manager (Current Employee) – Salt Lake City, UT – February 27, 2016
A day at work is usually just handling customer after customer with Apple computer and device issues. Occasionally getting around to helping someone purchase a brand new machine.
I've learned retail will always be retail and profits will always be king over what may actually be best for the staff and in turn the company. Very little PTO. Benefits are very expensive. If you have a family, forget about spending holidays with loved ones. You will be at work.
Management at store and district levels is poor at best, most store leaders are tenured sales associates who push numbers enough to receive recognition, really having no leadership qualities. Corporate level management has been restructured more times than I have fingers in the past couple years. I could barely tell you who is in charge of who any longer.
Hardest part of the job is basically as an outside hire you will come in as a Sales Consultant. The pay? Minimum wage. What you'll be doing at that rate? You will be expected to be experts on all Apple Products and services. Be able to troubleshoot iPhones and iPads on the fly. All while trying to push sales numbers to achieve some form of bonus to earn a livable wage.
The enjoyable part is Apple Products are Awesome. If you love tech, you probably already know about this stuff. Getting to work on these devices is fun for me.
Working with Apple Products, Great Team Atmosphere, Store Employee Discount
Pay, Management, Benefits