Single Digits is a global provider of comprehensive High Speed Internet Access (HSIA), management and monitoring solutions that enable full service, customized WiFi and wired access for businesses and service providers of all sizes. Single Digits' Business Access Portal™ allows businesses to deliver Their Own Brand of HSIA service, permitting highly customized, location-based service offerings.
About the Position:
The Customer Care Generalist is responsible for a broad range of customer facing activities tasks depending upon business need.
Specific responsibilities to include:
-Assisting customers by answering billing, product, and service questions; suggesting information about other products and services.
-Performing post-job customer follow-up calling and customer surveys.
-Order entry, record keeping and real-time installation documentation
-Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
-Recommending potential products or services to management by collecting customer information and analyzing customer needs.
-Preparing product or service reports by collecting and analyzing customer information.
-Contributing to team effort by accomplishing related results as needed.
-Compilation of basic project scope requirements
-Coordination of timely project task completion and escalation of task completion issues
*Customer Service*, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking. Previous installation coordination experience is preferred. Professional communication both verbal and writtien is required. Prior experience in telecommunications industry a plus.
This role requires a highly-motivated individual willing to work as part of team in an exciting, fast-paced environment. Candidate will be expected to work 9am – 5:30pm, Monday through Friday.
Compensation is commensurate with experience but will range between $11-$14 per hour and will be considered a non-exempt role.