Company has no interest in streamlining jobs; back end office processes are a mess
Pros: most employees are great to work with; don't like the mindless thinking that mgmt demands
Cons: too many to list. it's too big to care about their employees or doing the right thing, despite what their website says.
Sirius acquired a local Omaha company, MSI Systems Integrators, in 2010, for several obvious reasons - MSI was at the top of their game, an IBM darling. Customer service was key at MSI - doing what it took to keep the customer's systems running was paramount to all employees. Over the years, MSI had stepped up their game on the behind-the-scenes, back-end – more... office support systems in order to better serve their internal and external customers.
Since the acquisition, Sirius has no interest in keeping their customers happy. Service contracts at MSI had a 4 hour turnaround time - creating and sending out the contract to the salespeople. Sirius took pride in having multiple people touch their services contracts before a customer or the salesperson ever saw it. It takes about a week to wind its way back to the salesperson - and if you had changes, forget about timeliness! Some customers have had to a file a lawsuit in order to get the right thing done. Selling them equipment and not providing the Engineers to install it - really? Sirius does not encourage independent thinking. The owner was upfront that he was just waiting to accumulate a certain amount of wealth before he retired, so he could work with his charities spoke volumes on how they viewed their employees. – less