Sales and Activation (Former Employee) – Virginia – April 29, 2016
very low pay considering I have a house and plenty of bills to deal with. the amount of pressure they put on us sales people is unreal. the managers are always on their phones texting when where not allowed too. if you have a doctors appointment about something serious they dont give a dang because they dont accept doctors notes. they will fire you over stupid reasons such as if you have severe Laryngitis and can't even mutter a word. and they keep making up new rules constantly.
Full Time Employee (Current Employee) – New York, NY – March 8, 2016
Working at SXM always provides challenges each day, which forces you to understand all aspects of the business and how it impacts all business functions; this environment helps you think about business programs from every angle. The hardest part of the job is there are different areas of the business that seem to be held less accountable than others.
Free Coffee, soda, seltzer and pretzels. Good benefits.
Working remote seems to vary by department, limited advancement.
This Company bought the previous in November of 2013 and ever since there has been new restrictions added at least each month making this location hard to work at. The Benefits are the ONLY great thing of this place. When it comes to the Call Center the management is really unprofessional they will not treat everyone equally there is favoritism in this call center.
Dispatcher/Customer Service (Former Employee) – Irving, TX – December 19, 2015
Loved the job, just had a hard time dealing with management. Lots of bureaucracy. If you keep your head down and do what your told you will be fine, But the moment youre on someones radar its hard to get off
Fast paced radio environment that encourages creativity and originality
Music Programming Intern (Former Employee) – New York, NY – December 7, 2015
My daily routine was to complete a show log,research trending news stories,prepare the sound board,screen callers,and produce promotional spots. The executive and assistant producers did a good job of advising me on how to run a live show. The hardest part was time management since schedules change quickly during a live show. The most enjoyable part was meeting some of my favorite artists and celebrities.
A moderately fun work place with some management support. At often times not very organized or on par with each other from one department to the next causing much confusion. A fairly a lot of amount of politics and red tape. Given the ability to manage oneself along side the help of your supervisor made things a bit more laid back in some aspects. The fellow colleagues were the most enjoyable aspect of the job. Downsizing and job security was and issue that effected work on a daily basis.
Independent Musical Contractor (Former Employee) – New York, NY – July 27, 2015
A typical day at work included but was not limited to, daily progress report, learning various techniques of recording producing and, management. Co-workers were varied on a case by case job. The hardest part of the job is keeping myself funded while exploring different areas of independent contracting. The most enjoyable part of the job was the final product.
Data Quality Assurance Analyst (Current Employee) – New York, NY – July 20, 2015
Any given day, my team and I are responsible for high level customer escalations received we interact with with different departments within the IT organization in order to achieve fast results I have learned to ensure proper delegation of escalations to my team members and turnaround time There is no micromanagement within my group therefore allowing the ability to complete tasks responsibly The most difficult issue I have ever come across would be where remediation is heavily reliant on another department and there are delays with response time I am able to benefit from working remotely time to time
Customer Service Representative (Former Employee) – Davenport, IA – April 1, 2015
on the phone for 8 hours and loud work environment. People were not very nice and it was not very easy to get time off. They also did not give very good feedback in ways to improve your overall performance
A typical day at work would include taking consistent back to back calls. Achieving sales by setting up trials, and new service. Job also included cold transfers to the right departments, as well as defusing certain customer complaints. I learned the importance of giving in depth information to the customers and patience. The management was supportive, lively, and understanding. The job wasn't hard. There were days when sales were low, but it depended on the time of year. The most enjoyable part of the job was the people I worked with. Since managment tried to keep the work environment light most of the agents came to work smiling.
work envirronment and the speaking with new customers