Here's what people have asked and answered about working for and interviewing at SiriusXM.
$12.00 hr commission is horrible
Work about 8 hours a day and 40 hours a week
Intimidation! Sirius Xm management referred to training as boot camp. So one of the big managers says, the rules for the floor were as follows: We couldn't have desk fans, blankets, black pouches that hold our headphones. It was stated that these were not official rules but she “just didn't like it”, leading us to believe she was the final say in all matters. This was back in February. When she spoke of agents who were no longer working at Sirius it was ALWAYS to threaten us. When speaking about policies and agent's who had violated or not been up to par on various parts of their job it was always “well those people aren't here anymore” said with enjoyment. Didn't care to mask anything. She almost boasted about those agents having been fired. We all looked at each other confused. She never asked our names. Not once. She did however choose to introduce herself with the following; “First person who knows my name gets a prize.” This wasn't said to be playful. This was the person who was in charge of our department and our first impression of her was one that induced intense fear, anxiety and uncertainty. This was supposed to be a Welcome. It was more of a dictation. Actually, it was meant to be just that. We were ALL well aware we were to NEVER cross her. We were to make NO mistakes.
One morning I witnessed an agent say good morning to her in a really upbeat friendly tone. Same manager looked at her with a look on her face that I can only describe as one that says 'Why on Earth would you be speaking to me?' and then walked away without a word. I specifically remember this agent walked away looking crushed. Her feelings looked shattered. Like me, her job is to build rapport and have empathy with our customers and she had to return to work not understanding what she had done wrong. Another peer, whom was brand new when she encountered the same response from the manager at the phone counter. There have actually been no agents I could personally find that didn't have some version of that experience with this woman. The only common denominator was that the agents that expressed their negative experiences with her were all female. While she got easier for me to interact with personally we are always intimidated in group settings.
To us, she was the big boss and we knew from the very beginning to never challenge that. Not even when she was in the wrong.
The interview will be with an HR staff and manager, they will go over resume and ask probing question and then send you to the floor to listen to a call with an agent.