On a typical day, I serve as the primary Customer Service contact for all Care Sites answering phone and email inquiries for accounts payable related issues. Reconciling vendor accounts and routing invoices to expedite payment are part of my daily routine.
As an integral member of the start-up team for AP Shared Services, I was able to establish many of the procedures and goals for the Customer Service group. As I learned more about the customer's needs and expectations, I communicated those to the AP Team Leads... everyone working together to adapt our processes to better serve our customers.
Because of our current high volume and short staffing, the hardest part of my job is in trying to quickly respond to everyone's needs.
The most enjoyable part of my job is the many personal interactions. I also enjoy reconciling vendor accounts, bringing resolution to any outstanding issues.