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Sitel

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1,763 reviews

About Sitel

When businesses need a little help in taking care of their customers, teleservices company Sitel (formerly ClientLogic) wants to be there. The company is a leading provider of business process outsourcing (BPO) services related to customer care. Its offerings include customer acquisition, back-office processing, collections, and technical support. To – more... assist its clients with their sales management needs, Sitel performs inbound and outbound sales, subscription renewal, database cleaning, lead generation, and order fulfillment services. It operates from more than 135 facilities in about 25 countries around the world. Canadian investment company Onex owns a controlling stake in Sitel.

In early 2008 Sitel launched call centers in Managua, Nicaragua, and Berlin. Later that year it expanded its operations in Managua by opening another call center specializing in customer service, technical support, and sales and back office services.Over the years, it has since opened additional facilities in Managua in 2009 and early 2011. Like all call center operators, however, it is forced to fluctuate its call capacity with client demand; throughout 2010, it cut about half its workforce at a Memphis call center, about 30% of its employees at a Mississippi facility, and a center altogether in Winfield, Alabama.

The former ClientLogic expanded significantly in 2007 when it acquired larger rival SITEL; the combined company then changed its name to Sitel. The former ClientLogic paid about $472 million for SITEL, which at the time ranked behind only Convergys and TeleTech Holdings among US teleservices providers. The new Sitel traces its roots to Buffalo, New York-based Upgrade Corp. of America, which was founded by Ronald Schreiber and Jordan Levy. Upgrade (later known as SOFTBANK Services Group) marketed software upgrades for such clients as Microsoft. It was acquired in 1998 by Onex and merged with North Direct Response to create ClientLogic. – less

Sitel Employer Reviews
Call center Rep (Former Employee), Lake City, FLJuly 31, 2015
Learning Specialist Track Training (Former Employee), Lake City, FLJuly 29, 2015
Tech Support (Current Employee), Augusta, GAJuly 28, 2015
Member Service Representative (Current Employee), Oak Ridge, TNJuly 27, 2015
Customer Service Representative (Former Employee), Painted Post, NYJuly 27, 2015
Sitel Salaries
Customer Service Associate
$9.01 per hour
Based on 472 employees and 477 jobs
$8.37$9.89
$20,190 per year
Based on 171 employees and 5 jobs
$16,256$29,955
Call Center Sales Agent
$9.04 per hour
Based on 35 employees and 82 jobs
$8.68$9.63
Technical Support
$9.25 per hour
Based on 69 employees
$8.00$11.50
Call Center Representative
$9.29 per hour
Based on 30 employees and 1 job
$8.32$10.50