About Sitel
When businesses need a little help in taking care of their customers, teleservices company Sitel (formerly ClientLogic) wants to be there. The company is a leading provider of business process outsourcing (BPO) services related to customer care. Its offerings include customer acquisition, back-office processing, collections, and technical support. To – more... assist its clients with their sales management needs, Sitel performs inbound and outbound sales, subscription renewal, database cleaning, lead generation, and order fulfillment services. It operates from more than 135 facilities in about 25 countries around the world. Canadian investment company Onex owns a controlling stake in Sitel.
In early 2008 Sitel launched call centers in Managua, Nicaragua, and Berlin. Later that year it expanded its operations in Managua by opening another call center specializing in customer service, technical support, and sales and back office services.Over the years, it has since opened additional facilities in Managua in 2009 and early 2011. Like all call center operators, however, it is forced to fluctuate its call capacity with client demand; throughout 2010, it cut about half its workforce at a Memphis call center, about 30% of its employees at a Mississippi facility, and a center altogether in Winfield, Alabama.
The former ClientLogic expanded significantly in 2007 when it acquired larger rival SITEL; the combined company then changed its name to Sitel. The former ClientLogic paid about $472 million for SITEL, which at the time ranked behind only Convergys and TeleTech Holdings among US teleservices providers. The new Sitel traces its roots to Buffalo, New York-based Upgrade Corp. of America, which was founded by Ronald Schreiber and Jordan Levy. Upgrade (later known as SOFTBANK Services Group) marketed software upgrades for such clients as Microsoft. It was acquired in 1998 by Onex and merged with North Direct Response to create ClientLogic. – less
Sitel Employer Reviews
Sitel
PRODUCITVE AND CLEAN ENVIROMENT
Ga Customer Service Rep (Current Employee), AUGUSTA,GA – June 12, 2013
Sitel
Inbound Call Center
Customer Service Representative (Former Employee), Las Vegas, NV – June 12, 2013
Sitel
Selling Mobile Devices
Customer Service Representative (Former Employee), Oak Ridge, TN – June 11, 2013
Sitel
Great Starter Job
Anonymous (Current Employee), Lake City, FL – June 10, 2013
Sitel
Stressful but a good 40 hour job
Customer Service Representative (Former Employee), Asheville, NC – June 8, 2013
Working at Sitel
If you're interested in any kind of CAREER, JOB SECURITY, EMPLOYER FAIRNESS, LOYALTY and HONESTY, do not work here.
I worked for Sitel for over 1 year. I was promoted to M...
Every business has its own style. What is the office environment and culture like at Sitel?
Are people dressed in business casual, jeans and t-shirts, or full-on suits? ...
What are the average starting salaries, bonuses, benefits and travel requirements like at Sitel?
What do you like best about working at Sitel? Are there any great perks o...
It's always hard to know what to expect when going in for that interview -- and preparation can make all the difference. What is the interview process like at Sitel?
Any ...
Do you work at Sitel? How did you find the job? How did you get that first interview?
Any advice for someone trying to get in?
