lala land in Las Vegas, Nevada 17 months ago
If you're interested in any kind of CAREER, JOB SECURITY, EMPLOYER FAIRNESS, LOYALTY and HONESTY, do not work here.
I worked for Sitel for over 1 year. I was promoted to Mentor for what's called OCP, which is where you go for your actual on-the-phone training. I was quickly promoted out of that to a real BS position called Product Specialist, who basically does all the work of a Supervisor with none of the pay.
My campaign outsourced overseas with VERY little notice and a lot of agents were fired or nitpicked into quitting and I was "removed" for completely unfair, unjustified and illegal reasons.
Sitel has a very plain attendance policy. After 3 absences (where you call in for either personal or sick), you are issued first a VERBAL WARNING. After the nest absence/occurrence, you are issued a WRITTEN WARNING. This is followed by an addition PRE-FINAL WRITTEN WARNING, followed by FINAL WRITTEN WARNING, then after yet another you are let go.
It is Sitel policy that this MUST be followed before an agent can be terminated due to attendance.
After my campaign was outsourced and my position was removed (all PS and Mentor positions were, in an attempt to drive off those of us with higher pay) I was assigned to a new training class for a new campaign.
I missed the first day due to a previously diagnosed illness, which I had discussed with management. I called and got approval to miss.
I attended class the next day. No warnings were given, no coaching was offered. It is important to note I had impeccable attendance and had never, NEVER even been issued a VERBAL WARNING, the lowest form of coaching for attendance.
I missed again because of car trouble and was "removed" because of my attendance. I had been WELL within the attendance guidelines and this was uncalled for, unfair and against policy. I asked to be put in a new class. They said they would consider it. I was never called back.
antonjan1184 in Mandaluyong, Philippines 30 months ago
Every business has its own style. What is the office environment and culture like at Sitel?
Are people dressed in business casual, jeans and t-shirts, or full-on suits? Do folks get together for Friday happy hours and friendly get-togethers?
What is a typical day in the life of an employee at Sitel?
Host 66 months ago
What are the average starting salaries, bonuses, benefits and travel requirements like at Sitel?
What do you like best about working at Sitel? Are there any great perks or special treats for employees?
Host 66 months ago
It's always hard to know what to expect when going in for that interview -- and preparation can make all the difference. What is the interview process like at Sitel?
Any advice on striking the right note?
Host 66 months ago
Do you work at Sitel? How did you find the job? How did you get that first interview?
Any advice for someone trying to get in?
Host 66 months ago
What do you think - will Sitel grow fast? Are they expanding their staff? How does Sitel stack up against the competition?
