Sitel Employer Reviews

You may be ordering parts, resolving technical issues, or even taking payments to help customers with their concerns.

Delivering training in classroom to 10 to 15 trainees.
Learned how to prepare an effective training, how to manage a classroom, how to measure if the training delivered reaches objectives.
Management was very helpful and displayed trust towards my skills and my work.
Co-workers were team players and shown team spirit which are among the main enjoyable – more...  qualities in work environment.
The hardest part of the job was the preparation of the training.
The most enjoyable part was to deliver the training. – less

Sitel provided with the means to develope my management skills.

I worked as a Sitel-CSR for a campaign involving Mom-and-Pop businesses that offer payment for goods/services with credit cards as well as cash. The HR department was a joke, having hired almost 100 bodies by giving them erroneous information about the job! Most of my co-workers were obviously hired because they had a heartbeat and could type the 20 – more...  wpm required to be considered for the position. Management let on they were concerned about the employees but it became clear they were more concerned about saving their own necks. The hardest part of the job was attempting to provide good quality customer service while given a per call timeline (stats). I learned that quality customer service sometimes takes longer than management's goals, but in the end, knowing the customer was happy with the service I provided justified the time I spent on each call. It is my opinion the problems existing in this Sitel call center are related to HR inadequacies, trainers who are immature and unknowledable, and unreasonable expectations of management. Turnover rate is atrocious but it doesn't have to be. – less

A tytpical day at work consist of answering the phones. My coworkers were very easy to get along with. There was nothing hard about this job that I found.

The work is easy. The people you work for are not easy to deal with. The management is supposed to have an open door policy however, if you speak out against one of your supervisors you will then be under a close investigation not them. Co-workers are just trying to get by but are trying to get out. The hardest part of the job is trying to get a new – more...  one after you leave. They make it nearly impossible with the references they provide. The most enjoyable part of the job was never going back. – less

I answer in bound calls from Verizon Wireless prepaid customers from 12pm to 8;30 pm. I have a 30 minute lunch and 2 15 minute breaks. I learn different things almost everyday. The hardest part of the job would have to be nothing. Its actually a easy job. You just have to have the right mind and much patience. I do enjoy sitting and talking with my – more...  co-workers and when I get a "10" and a "Yes" on a survey that makes it very enjoyable because Ik now I solved that customers issue. – less

i hated having to sit there for 8 hours and get yelled at for the banks mistakes it was fine when i got the hang of it the people are nice but not the place for me

Sitel is a company w/ horrible mgmt, no culture or values, and they don't show any appreciation or common respect for their employees. If you can avoid it, please don't put yourself through the daily headache of working here. You will surely regret it. P.S. The pay isn't nearly compensation for your job duties.

Overall the experience was pretty typical for a call center. Clock in and take calls until end of shift with 2 fifteen minute paid breaks and a 30 minute lunch break. I didn't have any personal issues with management, but it was lacking in a few minor areas. They were very willing to work with my school schedule which I greatly appreciated.

The only – more...  real downside that was specific to the company itself was the work environment. It was overcrowded which often lead to high amounts of noise and body heat. This also lead to some frustrating parking issues. The work spaces were uncomfortable with broken equipment and were often very dirty. – less

good team memebers
Problem solving and friendly environment

I enjoyed working here the people were nice and it always felt like home a way from home.

it was a fun place to work, good training and a laid back office

Almost impossible job time framelines for workers. Rude and do not live by the rules set out for employees. There are also some amazing managers but they have to live by the rules of the Senior Management too.

Admitted to me that they "played with my stats" to my disadvantage.

No consideration for shifts for people with home committments, poor bus – more...  transportation in St. Catharines/Thorld system and most of the employees rely on this system.

Long periods of time without raises due to Sitel financial problems.

Every absence must be covered by physicians notes and that is costly and in most cases totally unnessary.

Same rules do not apply to all workers.

Refused health care benefits to employees for beibg overweight but that does not enclude Managers.

UNACCEPTALBE WORK QUOTAS AND TIMELINES.

DO NOT honour the physical and mental guidelines as laid out for seniors, people with overweight health issues that are physical disabilities (NOT OBESITY) and in many cases people with physical disabilities.

This is just the tip of the iceberg. – less

They were a good company. My co-workers were great and I miss them.

The lack of professionalism, support and direction is something that needs to be drastically improved to ensure success of each associate working for this company. My experience is what has led me to these conclusions

Inbound and outbound customer service, retention for Bell/Aliant in Maritime provinces and Quebec. Stressful job mentally. Redundant work tasks for telephone and internet billing.

Loved doing my job,like the overtime and the ability,to work without having to be worried about the next day.

The most enjoyable working to assist customers in solving their problems. There were close knit teams with good team managers. Team managers and operations managers were good about helping CSRs to meet their goals. I learned a great deal about effective teamwork at Sitel. Most co-workers were good to work with, and some were outstanding. The hardest – more...  part of the job was dealing with some of the more difficult technical issues. – less

My typical day at work involved answering patients and physicians questions regarding medications that were covered/not covered by WellCare Insurance. I learned how insurance companies operate as far as coverage of medications, formularies, etc. Management was very encouraging and nursed my desire to advance within the company. This led to me being – more...  promoted from a Customer Service Representative to a Quality Lead Rep – less