Sitel Employer Reviews

COME IN LOG ONTO MY COMPUTER ANSWER CALLS MEET NEW PEOPLE..EXPERIENCE NEW PROBLEMS SOLVE NEW ISSUES VERY PRODUCTIVE

Answering in bound trouble shooting calls. Following call flow, there is no exact script but product knowledge is a must. Not all calls are trouble shooting but there will be times where your product knowledge is tested .

I love being able to upsell different unique devices. Also if was quiet interesting to be able to provide technical support when a customer had an issue

A typical day is 9 hours with one hour lunch.
Management recently changed you are no longer treated as an individual but more like a numbered working drone.
You have over 300 co workers ranging from 18 to over 70 years of age.
The hardest part of the job is knowing that your paycheck will not match the work that is expected of you. Pay rate maxes out – more... at 9.75 per hour.
The most enjoyable part of the job is going home at the end of the day and week. – less

Typical day of work consisted of about 80-90 phone calls a day back to back. Learned how to multitask quite well and build a relationship with customers over the phone. Great place to work with people I.E managers and co-workers were a blast. Most enjoyable part of the job was building a resume.

Sitel is a great place to work and the co-workers are very friendly. I liked that it was so busy that you did not have time to waste because it seemed to make me feel like I was actually getting things done. Although, others did not like how busy it was when getting calls back to back all day long.

All about the all mighty dollars not actually helping customers like it service is advertise.

Sitel's Glasgow, KY call center is a wonderful place to work if you live in the area. You receive calls from customers of a major retailer who are requesting technical assistance or help with account issues, among other things. Some calls are really good, some are really stressful. You are in a constantly changing, learning environment. The management – more... is top-notch and the atmosphere is friendly. I would highly recommend this job to anyone looking for a customer service career! – less

On a typical work day, I came in, clocked in to my designated computer, pulled up my new emails and proper programs for the day's work. I can honestly say that I got better with multitasking working at this job by having to answer phones, record information and search accounts at once. My management and co-workers were very easy to work with, very helpful. – more... The hardest part about my job was actually with the odd schedule that I was given. The most enjoyable part of my job was working with people from all walks of life. – less

I worked on two projects, Helio and T-Moblie. I did billing, sales for the 1st company, and loved it. For the 2nd company was technical associate where I had to troubleshoot side-kicks, PDA's, & Blackberry's. Management was okay, hardest thing was dealing with angry customers.

its an alright job no
no where to go unless you want to be in sales all your life

It was definitely a great place to work. I enjoyed interacting with the customers and seeing to their needs.

they don't have job security at all in the workplace, you come to work answer the phones and the most enjoyable job is seeing all the staff that works there

Too many chiefs not enough indians. The rules all depend on the person.

I loved working at Sitel, but took a leave to deal with a health issue.I can return and they were just amazing toward me and treat their employees with respect and make us feel we are part of the company.

This job is great for young people or for older people that have no family or social life outside of the odd people that work in call centers.

A typical day it work in my department is very frustrating and stressful but I expected that from the customers its my job to deal with that but not frustration from management. The management staff seems to be nice, understanding, and fair but when it comes done to it they are just plain unprofessional at least my supervisor was. The hardest part of – more... the job was just dealing with the drama and the ridiculous expectations of the job for very little pay. I am willing to do any job but I don't to be insulted by being pay so little to deal with so much. The enjoyable part of the job was the relationships I developed with coworkers – less

Technical Support with Verizon Wireless and data entry.
I have learned how to file claims, create shipments, work on cell phones if something is wrong with it, and data entry

Hardest part of the job was having back to back calls from customers that were extremely upset and yelling at you.

Most enjoyable part of the job was being around my fellow co-workers

Paid training, great coaches willing to help you grow and advance.

Great place to work until call center got shut down
plenty of room for advancement
great benefits