It is as easy as working at a Call Center, but only relocating to a different location of your house to clock in. I would say that is a major benefit, along with the fact that the busy days are optional for as much overtime wanted, and there is a simple process in getting the notary for the overtime approval. It is easy. As far as information that may be needed, they will only answer who they want. It seems to me, and these are our Sups. and Team Leads. I feel that may be a flaw, as well as there is issues with the system, a lot. I didn't like the fact that the process with IT may take longer than 30 minutes, but that is all that they will pay you for the issue. I feel that it should be as long as you were dealing with Technical Support. Overall, I feel that the job is easy to do, and is very relaxing, and comfortable. It is good for a first time work@home applicant.