A typical day at work involves maintaining a caseload of disabled individuals. It is important to make sure you are 100% in compliance with OPWDD and agency standards. Responding to phone calls and emails must be completed within a 24 hour time period. Always be respectful to the individuals you serve as well as their family's.
Management is tough on you, but that is because they only expect the best from you. If you require assistance, the different department directors are helpful. If they are available they will sit down and talk with you and provide you with guidance. The HR department is not always accessible or easy to deal with. A department director or supervisor might have to speak on your behalf to get their attention.
The hardest part of the job was to inform families that services were denied or are running out. As much as we want to give to all of the individuals on our caseloads' and we have tried our hardest to get them everything they need, in order to stay in compliance with the city and state, sometimes you have to say no.
The most enjoyable part of the job was serving members of my community and observing their progress through the agencies different programs.