Systems Administrator /IT Support
SlingShot Connections - Monterey, CA

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Job Title: Systems Administrator/IT Support

Location: Monterey, CA

  • Work with local and global peers and development teams to resolve internal-facing application issues
  • Work with our internal and Helpdesk teams to resolve various IT issues at the company.
  • Follow incident, problem, crisis and change management processes.
  • Identify, troubleshoot, and resolve technical problems relating to systems, network and database infrastructure.
  • Work with global IT teams to assist in supporting global office IT infrastructure.
  • Respond to telephone calls, email and personnel requests of technical support in a timely manner.
  • Participate in an on-call schedule and available 24/7, as needed.
  • Document, track, and communicate solutions to problems to the operations team.
  • Maintain server, laptop and desktop images.
  • Maintain Active Directory Environment


  • A minimum of 4 years’ systems administration or industry equivalent experience
  • Good understanding of Microsoft Windows operating systems, including system installation / configuration, file system concepts, resource monitoring, user administration, package management, and process control / management
  • Good understanding of networking principles and applications / technologies (e.g., TCP / UDP protocols, DNS, DHCP, GPO services)
  • Knowledge of SAN and NAS principles, experience deploying and maintaining various storage solutions
  • Expert knowledge of Dell enterprise server-class, laptop and desktop hardware.
  • Intermediate knowledge of scripting / programming in any Power Shell or applicable language
  • Strong interpersonal and communication skills, able to train users on topics, provide presentations to an internal audience, write documentation, and interact positively with and receive direction from upper management
  • Highly motivated and self-driven, capable of working with little instruction to resolve demanding tasks, as well as work with internal teams
  • Able (and willing) to lift a minimum of 40 lbs.


  • A degree in computer science or a related field
  • Microsoft Exchange 2007 or 2010 experience
  • Experience with enterprise backup / restore procedures
  • A minimum of 3 years’ supporting VMware / Virtualization environments
  • Experience administering Dell servers
  • Database administration experience (SQL Server, MySQL, Oracle)
  • ITIL framework and processes
  • Enterprise configuration management solutions (SCCM or similar)
  • Enterprise monitoring