Technical Writer & Business Analyst
SlingShot Connections - Palo Alto, CA

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QUALIFICATIONS:
BS in Business or Computer Science with a minimum of 3-7 years experience with business operations or systems development or the equivalent combination of education and experience
Demonstrate excellent writing and communication skills
Understands and applies good editing skills, including how to self edit documents for organization, clarity, consistency, grammar, spelling and presentation
Demonstrate ability to prioritize and coordinate work within approved plan and maintains assignments without direction
Ability to quickly grasp complex technical concepts by analyzing existing documentation and engineering specs
Must be able to work independently and as part of the Technical team
Experienced knowledge of Adobe PageMaker, Adobe Frame Maker, Adobe Illustrator, Quark Express, MS Word, Excel & PowerPoint
Familiarity with standards and best practices for developing documentation and for several audiences is essential
Familiarity with the Microsoft Manual of Style for Technical Publications is required
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar
Writing - communicating effectively to users and the ability to read and understand information and ideas presented in writing
Must possess "self starting" professional drive and willingness to seek or invent creative documentation solutions where a clear roadmap or templates may not exist
Other language - knowledge of other languages especially Spanish, is desirable but not essential
Requires excellent communication, analytical, facilitation and negotiation skills and data process
Strong understanding of the software development life cycle
Strong problem solving and troubleshooting skills
Ability to work effectively and collaboratively with a minimum of direction and accountability
Proven experience communicating appropriately and efficiently across all management levels
3-5 years of experience in managing a wide variety of Information Technology projects, including experience in directing technical staff, team members and vendors

Specific Responsibilities:

Technical Writer - 60%
Writes and edits complex technical documentation, including user manuals, job aids, installation instructions, technical instructions/bulletins and other technical publications from document plans and style guides

Write easy-to-understand user interface text and online help guides; create videos, tutorials and other user assistance to help customers use a variety of business applications

Compile content for web-based technical products such as articles, wiki and blogs, based on notes and interviews with project managers, business analyst and the security office

Researches technical and security information, including drawings, design and test specifications, applications server providers (ASP) and interviews with subject matter experts

Completes all phases of document development cycle, including project scope and requirements, documentation design etc.

Completes all phases of document development cycle, including project scope and requirements, documentation design, etc.

Develop and write instructions, policy and procedure documents in a timely manner (including manuals and bulletins)

Work with the IT management team to update/maintain current manuals in the established writing style

Keep history files of work performed

Work with Business Analyst, Business Applications Specialist and Project Managers to coordinate publication of manuals/large projects (including hard copy and database distribution)

Project-manager documentation projects; follow assigned projects to completion

Business Analyst - 40%

May act as a project manager on some projects as assign by the Director of Information Technology

Manages Business Process Modeling sessions, acting as a documentarian, co-facilitator, facilitator or subject matter expert in business knowledge sessions

Manages business and IT interviews and performs analysis in order to create Business Cases for projects

Conducts preliminary investigation for all project requests

Reviews requirements, specifications, test, support and training plans to ensure they are in line with business objectives on projects

Directs Business Process Management group efforts to collect and analyze metrics and continually improve processes owned by the group


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