Sales & Service Representative
American Family - Rogers, MN

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American Family Insurance has an opening for an Agency Sales & Service Representative in a growing Rogers office.

In this role you will sell to new clients, service existing clients, maintain customer records, assist policyholders and develop future business opportunities. This is a great opportunity to learn from and work alongside a successful entrepreneur. You'll receive paid training and support as you handle a full scope of responsibilities, including customer relations, sales, marketing and agency office operations.
Duties and qualifications for the position include:

Sales and Marketing (70%)

  • Sell Home and Auto insurance through existing networks, social media, internet leads, and referrals
  • Understand products, procedures and best practices for promoting policy growth and retention
  • Achieve individual production goals as established by agent

Customer Relations (30%)

  • Hold regular Personal Insurance Reviews with existing clients
  • Answer phones and assist clients with their insurance questions and needs
  • Discuss insurance product offerings to determine current and potential customers
  • Advise customer of claims and billing policies and procedures as needed

Requirements (MUST have)

  • Must already have or be willing to obtain Property and Casualty license within first 30 days of employment (cost reimbursed by agency)
  • Outstanding customer service, sales and communication skills
  • Proficient on a computer with windows based software
  • Excellent organization, prioritization and multi-tasking skills
  • High School Diploma

Preferred (not required)

  • Prior insurance experience
  • Prior commission based sales experience
  • Prior experience in a small office environment

Hours & Pay

  • 37 hours per week
  • $12.00 hr plus commission and bonuses
  • No health benefits

*Please note a background check is required for employment.


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