Client Service Representative
Smart Start Inc. - Irving, TX

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Our training class starts Monday, April 8th! We are seeking the best candidates to be apart of our fast-paced, unique customer contact center.

Smart Start® saves lives by Separating Drinking From Driving®. Our ignition interlock products are breath alcohol analyzers that keep drivers from operating vehicles if their breath alcohol level is over a pre-set level. You won’t find a better ignition interlock service company anywhere! Join our team! Prior experience is a must!

For consideration, all interested candidates must complete an online assessment through our website: https://www.smartstartjobs.com/jobDesc.asp?JobID=1

Position Summary

Candidates will answer a high volume of inbound customer service calls from new and current clients, staff and its contractors and franchisees. Multi-tasking is a must. Candidates must keep detailed records of inquiries, complaints, and comments, as well as actions taken using various technologies available with minimum mistakes.

Duties and Responsibilities

  • Provide vital support to company’s sales team
  • Receive inbound calls
  • Input and process orders by telephone or email
  • Respond to client verbal inquiries.
  • Record Handle large volume of calls while maintaining high level of professionalism.
  • Learn quickly; handle pressure, good decision making skills, good analytical ability
  • Organize and maintain file system, and files correspondence, forms and all other records.
  • Handle questions that focus on all aspects of company products and/or services
  • Analyze customer problems & drive call to resolution

Required Qualifications:

  • Excellent customer service skills
  • Excellent communication skills both written and verbal
  • Ability to handle multiple tasks and priorities
  • Basic proficiency with Windows operating system
  • High School Diploma or GED
  • Minimum 1 year call center experience
  • Ability to type a minimum of 40 wpm
  • Must be able to pass a drug test
  • Must be able to pass a criminal background check

All interested candidates must apply through our website: https://www.smartstartjobs.com/jobDesc.asp?JobID=1


About this company
Smart Start® saves lives by Separating Drinking From Driving® Smart Start ignition interlock products are breath alcohol...