Tech Support Representative (Former Employee), San Antonio – November 13, 2014
Pros: most of the smci staff are great to work with.
Cons: only has one contract in the san antonio area.
Temp agency. Worked for client Pearson with educational website and products. It was a decent job, one of the better places I've worked. Outside of Pearson, SMCI doesn't have contracts in San Antonio, – more... but they did work on maximizing the starting pay from this contract. There was a family of deer in the parking lot and surrounding area, a nature trail and mountain bike path at this particular contract Hated for the contract period to end. – less
I.T. Support Analyst (Former Employee), Thousand Oaks, CA – August 8, 2013
Pros: occasion 1 week working assignment in las vegas
Cons: no ability to move up in rank and pay
I contracted on-site with Amgen Inc. to provide technical support to 2,600 users nationwide and in Canada and Puerto Rico. Assist with training new hires to improve skills and familiarize them with corporate – more... procedures. Support the client’s business partners in resolving problems such as network outages, database issues and establishing Internet service. Software supported includes proprietary packages and apps, Siebel and Veeva CRM (front end), Gelco/Concur, Wi-Fi, and DSL and cable broadband connectivity. Hardware supported includes Compaq NC600c Laptops, docking stations, HP 6480, 6500, 6500A multi-function printers/scanners, IPHONE, DROID, IPAD2, and RAS Secure ID VPN key fob. Also responsible for entering calls using the IBM “service now” software, in addition to writing knowledge base articles.
Major Contributions: • Successfully maintained client relationships to achieve a 95.7% customer satisfaction rating. • Provided expertise that enabled the successful rollout of unified messaging to 1,500 users. • Enhanced client profitability by installing special CRM software and assisted the Amgen sales force to cache login credentials for active-directory services on 1,500 laptops. • Selected to travel multiple times to regional sales meeting to support IT initiatives, once presenting to the group about the new upgrade. • Honored with 12 awards for contribution to the client’s Field Service Desk Infrastructure. – less
Field Hardware Services (Current Employee), Thousand Oaks, CA – May 15, 2013
Pros: flexible, responsive, relaxed atmosphere
Cons: no benefits
Been working as a contractor for SMCI now for over seven years. I can't say enough about how well they treat their employees. I like the company and the managers however the only real issue is there is – more... NO sick pay, vacation pay or medical benefits. They do have an option where you can get benefits however it's a big cut in pay. Other than that, I like them. They are flexible, understanding and responsive. – less
Machinist (Current Employee), lakeland fl – April 2, 2013
Pros: we were able to get all the overtime we wanted
Cons: never know weather we a job from one day to the next
Different jobs everyday which is nice so it dont get boring. Able to run horizontal boring mills, vertical mills, manuel lathes started to learn cnc lathe as well as vertical turret lathe. Able to read – more... and understand blueprints. Ran numerous nuclear jobs so can do the paper work.
Management wasnt perfect by anymeans before but they kept us buisy , know there is no material and people are lucky to get 32 hrs.
We worked 80 hr weeks for pretty much 2 years so we are all like family great bunch of guys.
The hardest part to me is not knowing what are schedule is as it seams to change everyday.
Learning new machines ,making new products etc. – less