Sales Service Representative (Former Employee) – Irvine, CA – April 24, 2017
In this company i learned so much about the dentistry world. I learned my different type of insurances and promotions to offer to non insured patients. Its a fast environment because of the calls flows we receive in a daily basis.
Excellent company with huge opportunity for growth and advancement!
Director of Operations (Current Employee) – Washington State – May 24, 2017
I have been with Smile Brands for 15 years. I have worked through many administrative positions and you are rewarded for your hard work. There is a lot of room for growth and advancement. I have enjoyed my time with the organization and highly recommend it to others in the Dental Field looking for a stable strong company to work for.
Great place to learn, however stressful and unrealistic expectations!
Office Manager (Former Employee) – Seattle, WA – April 8, 2017
You will need to "look the part" and be in with the management that are all related or known from school. The support and pay are not based on your dedication or work performed. All is based on who you know. They will take advantage of the good employees by over working and making unreasonable expectations."Fake it until you make it" High paced and little time to dedicate to each patient. This is not a sit down or down time job. "A lot of promises not fulfilled, long exhausting hours, bonuses promised but management cannot tell you how they are calculated." That is the truth! The bonus is rigged and no one can breakdown how it is calculated. Office can profit (make EBITDA) and still not get bonus. They will arbitrarily decide to give bonuses to individuals in getting tasks completed meanwhile not to others doing same task. Unfair pay..same job one will make $13/hr and another $25/hr.
Some great doctors, great place to start and learn basics
Office Manager (Current Employee) – Fort Worth, TX – March 31, 2017
This company has taught me so much! They truly care for their patients and employees. I have more support with this company than any other I have been with. They constantly give you tools to ensure success and training opportunity to grow and continue to learn!
I've worked as full time for this company, spent a long time in one office, assistant lead was impossible to work with, no manners. Hygienists are hard to work with, and see you as the maid. Dr. hard to please . Not all offices treat you fairly. I hear a lot of negative talk amongst the reg. Employees.
Office Manager (Current Employee) – Tennessee – March 29, 2017
I have been working for Smile Brands for over 13 years. The most enjoyable part of my job is having the sense of accomplishment when I leave each day. Upper management is very down to earth and easy to collaborate with. Our culture is simple and easy to understand.
All team member's in our Tennessee Market are very close to one another and always willing to help.
Thanks for an awesome career Smilebrands! Your GREAT!
I worked here more than a decade ago, so maybe it's changed. At the time, it was all about the bottom line. Didn't really matter who your employees were. As long as they worked the long hours at a low pay rate while making the owners all the money, it was ok.
Training, FREE dental procedures
In-experienced staff, lack of job training, too corporate.
Dental Assistant Externship (Former Employee) – Salt Lake City, UT – March 22, 2017
Attending for Fortis college I had to complete 300 unpaid extern hours in order to receive my certification to become a dental assistant. This included about 100 hours of shadowing the lead assistant while she assisted the doctor and then about 200 hours of me assisting the doctor. This gave me some skills working with patients that I was unable to learn in class. I would take x-rays, clean rooms, sterilize instruments, chart for both hygienist and doctor, and chairs assist.
If you enjoy working long exhausting hours and little to no family time, apply now!
Front office (Current Employee) – Washington State – February 27, 2017
A lot of promises not fulfilled, long exhausting hours, bonuses promised but management cannot tell you how they are calculated. Benefits are good for the employee but plan on losing your paycheck to cover your family. Cost of living increases are determined at the very last moment: so you may or may not get an increase regardless of your performance. Old and out dated computer systems (DOS), paper charts!?!?!?
Paycheck is on time, benefits
Constantly understaffed, Paper charts, Dos?!?!, inability to work with one patient completely without numerous interruptions (phones, check-in/out other patients), high turnover, often difficult to get a restroom break!
Analyst (Current Employee) – Irvine, CA – February 16, 2017
Great office location, lot of opportunity to learn because there is no one to help you. There is a tendency to reward hard work with more hard work. The management is 50/50, I was lucky to have one of the best managers onsite. Best thing about working here is that you learn a lot and quickly. Worst thing is that even if your boss notices what a great job you do, it doesn't mean you're getting a raise or a title change, it means you get to handle more responsibilities.
Be your own boss, freedom to figure out your own job, you will never be bored
Strict budget doesn't really allow compensation to make it back to hard working employees
They are quick to hire from outside the company rather than look at their own hardworking employees for promotions. Training is hit or miss and most of the time employees are just thrown in. There is little support from upper management and the offices are not told the importance of patient engagement. Many times the front desk employees don't even acknowledge the patients when they come in and several times the patients end up waiting about an hour before being seen. The offices are outdated and dirty and not efficient. There is constant dr and staff rotation that keeps the patients guessing.