Pros: the best products, customer base mostly great people.
Cons: 60+ hours weekly, pestering bosses, low pay, bad route.
I was a Mobile Store Manager in the Northwest. The training, equipment, and product were top notch and I looked forward to getting into the field. The vast majority of customers are good, honest folks who pay their bills on time.
Now for the bad, and there is a lot. Snap On works half days; that means 12 hour days. I have always worked more than 10 – more... hours a day when I had to, but a mandatory 12 hour day is tough and woe to you if you want to get home early for your kids birthday.
When a manager rides with you, it is more about you being scrutinized for everything you say and do. I was so happy when many of my customers stepped up and said to my manager, "Why don't you go away and leave him alone? We finally got a rep we like."
So, as a mobile store manager, I am spared a lot on anguish a franchisee goes through. Yet, another manager insisted I join a weekly 90 minute phone meeting on buying and promotions. This was such a waste of time for me as being a Snap On employee, I was thankfully limited as to how much I could stock.
Twice a month, the Diagnostic Sales Rep would invite himself to promote the highly expensive diagnostic equipment. He relentlessly pestered me to hold an after hours seminar on the products to invited prospects, after my normal 12 hour day naturally. I always said no.
This same little man pestered me to buy the route, which I found out had a number of reps who bought it and went broke. There was just not enough business to support it. And that is my final beef. Had it not been for maybe 18 mechanics who bought weekly, I wouldn't have done much business at all. Almost half of the prospects on my route never bought anything, but I did service their life time warranty tools faithfully.
In 8 months, I made commission only once for 172.00. The salary was just enough to survive. I miss the great products and customers, not much else.
One last thing to consider, and I do not mind hard work, but picture yourself after a 12 hour day. Waiting for you is your inventory delivery and you have to stock it that night. 3 hours easy.
A manager had said the remedy is to employ my wife and son, both loudly said, "We have our own lives thank you." – less