Pros: Great benefits and complimentary food for team members.
Cons: Lacking room for advancement, tribal preferences
Much is to be done in a typical's day work. From internal to external guest service, the Guest Services Department is the front line for the casino. The Guest Services Department assists guests by phone and email in their questions, concerns, and reservation requests. The management team of the department, of which I am included in, compiles pertinent information for the team, takes guest calls, addresses concerns and diffuses any potential issues, makes appropriate reservations, provides an exceptional level of guest service, provides coaching and training to team members, creates the weekly schedules and ensures that the department is gossip/drama free, and an all around positive environment to work in.