Teleservice Representative (Former Employee) – Birmingham, AL – March 21, 2017
A typical day at work is manning the national 1-800 number, answering questions from the general public and congressional inquires. What I learned was a great deal of information about how Social Security Administration is administered.
Service Representative/Teleservice representative (Former Employee) – Phoenix, AZ – March 13, 2017
The job is very customer focused and provides very competitive pay and benefits for the type of work you do. The biggest issue with the job is that it is dependent up congress to annually approve the budget to keep the department running.
Customer Service Representative Ability (Former Employee) – Yuba City, CA – March 9, 2017
I'm sure not all SSA offices are like the one I experienced. It was a hostile work environment, not friendly to veterans (customers or employees), your under a two year probation, the training does you no justice. I felt like I was set up for failure from the beginning.
Service Representative (Current Employee) – Reading, PA – March 7, 2017
Good Pay and Good benefits With Excellent Pay Raises. Because this is a federal position I will not go into too much detail about what the position is about except for the information I have already posted.
I spent my day interviewing claimants and processing applications and eligibility reviews. I learned that the public perception of disability applicants is wrongheaded; almost every applicant/recipient would much rather be able to work. While my co-workers were dedicated and hard working, upper management was hide-bound and lacked both awareness and courage. The tragedy of the Federal Civil Service is that Congress, which depends on the Civil Service to translate their hot air into action on behalf of the American people, fails to support the very institution which gives them substance.
Great management staff and awesome work enviroment
07 Contact Service Representative (Current Employee) – National City, CA – February 22, 2017
I usually see about 50-80 clients a day depending on traffic through our office that day. On a daily basis, I work with many outside agencies, federal and local. My clientele's ethic backgrounds are from all over the world as well as their social statuses. I am fortunate to have my particular management team. They are highly professional with an employee-first mentality that provides an outstanding work environment. The hardest part about my job is, with the tremendously high volume of clients needing our services, giving each individual person and benefit claim the much needed attention while trying to maintain our workload at a reasonable level. The best part about this job is definitely how rewarding it is to help so many people in so many ways when they absolutely need help the most.
Staff Assistant (Current Employee) – Falls Church, VA – February 22, 2017
No chance of advancement unless you are well liked by management. Doesn't matter if you are efficient at your job. Work is pretty standard administrative, the executive are high maintained. My manager is flexible with telework and time-off. Hardest part of the job is the lack of teamwork.
Independent Contractor (Current Employee) – Missouri and Kansas – February 19, 2017
There is no typical day. Work is scheduled when they need you, which doesn't necessarily coincide with individuals schedules. This work is very detail oriented, requires a great deal of flexibility and patience. One should expect to have their workday changed with a great deal of frequency, sometimes cancelled at the last minute The most enjoyable part of this work is working with the judges and their support staff.
Office Support (Former Employee) – Fargo, ND – February 5, 2017
A typical work day included sorting of the daily mail, making sure each department received their mail. Data entry of clients income in the computer so they receive their social security benefits. I learned valuable computer skills during the course of my employment.
Accomplish a lot of goals having a good work ethic communication skills typing skills power point presentation I learn a lot about this job and I will love too work here again as a career on my achievements
Social Security Income Claim Representative (Former Employee) – San Francisco, CA – February 1, 2017
I was a illegibility worked. I helped customers with their application. I helped the get all the documentation they needed for their application. I called doctors I submitted documents. The hardest part of my job was when my clients were denied services when I knew the qualified because some were dying from cancer of other terminal illness. The best part was that I worked from 8 to 5 and I was able to get home by 6.
awesome job and great benefits. You get to work with people from different countrie and assist them with their benefits. You will get the needed training and there are mentors available to help you get better.