Verbatim Hearing/Contract Reporter (Former Employee) – Stockton, CA – February 14, 2018
A typical day would be preparing document for hearing, escorting claimant into hearing room, setting up equipment for hearing, waiting Judge to be ready, turn on recording with equipment, type fast accurate notes into database/computer. Very friendly work environment, Hardest part of the job would be the speed of typing the notes accurately, I enjoyed all parts of the job.
Social Insurance Specialist (Former Employee) – Bronx, NY – February 8, 2018
I had recently moved back home after serving in the Military. I was able to work with an amazing group of people and was able to form lasting friendships. I still maintain contact with most of the staff the office where I worked was closed down and I relocated to a different home.
Productive professional setting while engaged in challenging deliverables.
Lead Technical Analyst (Former Employee) – Woodlawn, MD – February 7, 2018
Relaxed but professional atmosphere. Daily challenged to provide excellent product due to end result directly impacting the American people. Technically, learned about Control-M and how to perform DB2 Loads and Unloads. Everyday the monitoring and the necessity to be proactive put pressure on daily performance. Long standing technical staff willingness to guide newer professionals and aide them in transitioning into the SSA culture was the most enjoyable part of the work experience.
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Fort Worth, TX – February 2, 2018
There is a lot to learn and you are always learning. You are constantly working with the public and helping people.Although some people get irate and take it out on you. There is very little structure in the upper Management but middle Management is great! It's a fun place to work
Flex hours, benefits, middle Management is great
No structure in upper Management, cliques within the office
Customer Service Representative (Current Employee) – Seattle, WA – February 1, 2018
Typical day was hectic. Pressure to be productive and accurate. Helpful, kind co-workers helped you. Learned a lot, but it was difficult, high pressure, stressful job that required excellent memory and computer skills. Management were helpful team players. Workplace culture was mostly positive and supportive, although job itself could be stressful and demanding if you did not maintain positive mindset. Most enjoyable part of job was helping customers who were kind and caring. Met many great people and had support. If you don't mind sitting or standing in a cubicle all day long, you shouldn't mind not being able to have freedom of movement on job. There were opportunities for advancement that were strongly encouraged by management. Policies and procedures were clear and concise. Pay was fair to low depending on position.
Great co-workers, wonderful customers, good management, thorough training program
Can be stressful, lots of pressure to be productive and precise, restricted freedom of movement, pay is fair
Senior Case Technician (Current Employee) – Columbia, MO – January 30, 2018
I love my job. We are trained to treat all customers with dignity and respect. I work in the Hearing office for the Social Security Administration so we deal with more of the legal aspect of the process and not with the financial aspect. Our duties include pr preparing each claim for Hearing before the Administrative Law Judge.
Claims Representative, GS-11 (Current Employee) – Elkhart, IN – January 30, 2018
Good salary, bad management in my office. Management is better in other offices and each office follows a general policy but it can be different from place to place. As an agency we are overworked and understaffed.
Assistant Clerk (Former Employee) – Medford, OR – January 28, 2018
I was a part-time employee at social security and I was trained on the postal system. I would come in and have 175-300 pieces of mail that would have to be weighed, stamped and sorted through the postal machine. After the outgoing mail was done the incoming mail would have to be opened and alphabetically sorted. If there were checks present, they would have to be documented and copied. Legal documentation also had to be date stamped and copied and sent to the appropriate employee.
For 20 years SSA was a great place to work. The last five years were very stressful and unrewarding. The agency focus had changed with automation,
Claims Representative (Former Employee) – North Carolina – January 27, 2018
For 20 years I enjoyed working with my colleagues and the people we served. I had been trained to treat each person as I would want a family member to be treated. I was trained to not cut corners.
When the baby boomers began to retire and apply for retirement and disability the work loads increased and the number of people employed decreased. The agency is trying to process all applications without having personal contact with the US citizens who have paid into the fund. Internet applications are being encouraged and in-person interviews are becoming less available. New employees are trained to work for numbers, not customer satisfaction.
Operations Supervisor (Current Employee) – Las Vegas, NV – January 21, 2018
Typical day is very busy. The office see about 400 claimants a day. Excessive work. Hardest part of the job is you will never be caught up with your work. There are good benefits, sick leave and vacation time.