We were one big family working together to help the public
Service/Claims Representative (Former Employee) – Lakewood, CA – March 29, 2016
Start at 8, first 10 years overtime every week 8 to 16 hrs minimum, down to 5 to 7 every other week prior to retirement. Secure position after probationary period of 1 year,we were guarded by Security via enclosed areas and by actual Security Guards. We dealt with the mentally unstable and sometimes VERY upset individuals. In a typical day first responded to any phone messages and tried to resolve the problem to the clients request. Learned you can never please everybody, there will always be someone you cannot assist the way they want it. While there the management was excellent, shortly after leaving all changed downward for personnel. I was always polite to the meanest client, putting yourself in their shoes and the desperation they may feel, sometimes there were problems you just could not resolve to their satisfaction. Resolving their problems no matter how small or big, knowing that I was able to help and also training co-workers on various new regulations and methods as they came up made working for the Federal Government for 38 years fantastic, plus the great management we had helped. Our office was awarded many many Congressional awards for Service to the Public.
Varied duties, never a dull moment.
Two 15 min breaks, half hour for lunch