A typical day as a Customer Service Representative at the Social Security Administrative requires expecting the unexpected. You never know who your next customer will be, what the nature of their call will be, what type of mood they will display or the level of complexity required to assist them. The volume of callers is large, so maximizing resources and exercising time management is very important. The job is performed in an open seating environment, which allows more frequent interaction with co-workers. This encourages establishing relationship building and team building. The hardest part of the job is not allowing clients' dire circumstances or situations to travel home with you at the end of the day. The most enjoyable part of the job is being able to help people, especially those who have urgent needs, are facing uncertainty, are bereaved, or facing dire circumstances.
Flexible working hours, competitive salary and advancement opportunities.
Limited ability to be creative and limited interaction with clients.