Government employment requiring dependable attendance and 100% commitment to excellent customer service. Plenty of rules, regulations, procedures, and constant changes, but I always found this aspect challenging and an opportunity to stretch and expand my mental abilities and skills. Daily interaction (phone and in-person) with wage-earners, numberholders, beneficiaries, and recipients, meaning constant adjustment to various levels of education, understanding, economic status, and personal situations. Enjoyed working with knowledgeable and helpful co-workers, in an open, unselfish team environment, with everyone committed to providing the best information to and outcome for our "customers". My jobs over the course of my 25-year career with SSA helped me hone research and communication skills to acquire information/evidence needed to develop and adjudicate assigned cases. Many opportunities for free-thinking while processing my caseload accurately, efficiently, and within the constraints of Social Security law, rules, and regulations.