Many opportunities available
Customer Service Representative (Former Employee) – Auburn, WA – September 27, 2017
I worked in a mega call center so the work was constant with very little down time. Would take on average 40-50 calls a day from the public on available programs they could qualify for. I would deal with initial claims by taking the appropriate information and then scheduling an appointment for the caller to speak to a claims representative at their local office. I was responsible for ensuring the information passed to the public was accurate. I would explain program eligibility guidelines for SSDI, SSI, Medicare, retirement, survivor benefits, spousal benefits. I would handle enrollment in Medicare, overpayments, under payments and employment information.
The sky's the limit on where you can go with the Agency
some of the calls could be very stressful at times