Pros: well paid customer service position
Cons: negative work climate, belligerent claimants
To be successful here, you have to learn to deal with many types of claimants - some will appreciate your efforts, some are quite belligerent. Some will try to scam the system, some you will want to help but the laws do not allow you to. Workload is incredibly high - so much work, so little manpower to complete it. Co-workers will complain about almost anything and the negative climate can affect the most patient and positive person. Management tends to make decisions on what's "fair" and not what's best for the team as a whole.