Pros: public transit subsidy, flexible start times, weekends and holidays
Cons: no hour lunches, low wages
Job Work/Life Balance
They have flexible start times so it's really easy if you have children to drop off at school. No option for an hour lunch is why this jobs get 4 stars instead of 5
The pay is really low especially after you add in the portion of the benefits that you have to pay. It also can take 10 years to reach top pay for your position which is ridiculous especially with the cost of living being so high in the SF Bay area. It seems unreasonable to me to have to have an extensive background check for a job that pays less than $20.00 per hour.
I saw people move around to other positions while I was there and had plans to do the same. I didn't stay long enough for that to happen. I discovered very early that this job wasn't for me and didn't waste time being unhappy.
The worst management I have ever seen. Management seems to be into extreme micromanaging and they have double standards when it comes to punishment. They write you up for stuff and then they turn around and do the same thing they just wrote you up for.
Or they change the rules and not publish them but you will still get wrote up. (who does that? The Training manager)
They want to control everything about you while you are there. Very Big Brotherish!!!!
If you disagree with them, the harassment begins immediately.
If you disagree with them and you're right and their wrong, you now wear the scarlet letter "F" for FIRED.
The mangers do not appreciate your expertise nor do they welcome your opinion.
The head manager is just a talking head. He – more... knows what to say and maybe he his boss fooled, but he the most ineffective head manager and his numbers show it. I'm sure he's already looking for his next move.
The assistant manager is one of the nicest ladies you will ever meet. If she tells you something, it's done. A true woman of integrit and class.
Felt like a prison full of snitches to me. Lots of backstabbing coworkers. They have to make you look bad, so they look better. This is one sure way to advance.
The job itself is very rigid, mundane and very predictable call center stuff. Policies change a lot so if you like to read a lot you will be in heaven.
The job training is substandard, confusing and unorganized. 4 months of self pace reading the policies manuals that the peer instructors do their best to explain if you have questions. They should have some kind of train the trainers program.
I dreaded going to work and was depressed everyday going home. Not so much because of the job hard, but a very isolating job because you can't trust anyone. Also lots of family members work there too. You never know who you're talking to. – less