Legal Assistant (Current Employee), Fairfax, VA – February 5, 2013
Provide legal and technical support to Administrative Law Judges and other professional positions in the processing of claim filed under the provisions of the Social Security Act.
Responsible for developing and processing a request for hearing case from its receipt in the office of its completion, independently performing a wide range of case development – more... actions – less
It was a solid job where I felt useful; I left to go back to school.
Bilingual Customer Service Representative (Former Employee), Boston, MA – May 22, 2014
I really took pride in trying to help every client who contacted our busy call centre. Some callers were very distressed, and I hope I gave them good advice, answered their questions and brought them relief as soon as possible. Occasionally callers were abusive, but I found that in a few minutes, they would calm down, and sometimes even apologized for – more... being rude to me, as I had not caused their problems. The hardest part of the job was probably not reflecting the clients' stress and anxiety back to them, as many of the callers were on the phone because they had experienced a serious problem (e.g., Social Security cheque had not arrived). The best part was feeling that I was helping people access services that were vital to their support and quality of life.
Socially, it was a tricky place to work, as I found there were little knots of people, some of whom did not get on well with others. I managed not to take sides or belong exclusively to one group, and am pleased to say I made no enemies, and quite a few friends; mainly my technique was to keep my ears open and my mouth closed. I also felt I got on well with the management. – less
Reader Assistant (Former Employee), Chicago, IL – May 21, 2014
I assisted a visually impaired claims representative by doing clerical duties. Later on I was granted access to the SSA system so I can do more work and meet deadlines faster. I sent out notices for the person I helped and also for my co-workers whenever I was not assisting the claims representative. I learned the SSA terminology and the programs that – more... are used to look up clients information. There were other programs I learned to use in order to help speed up other work in the office. Although my day was filled with work, I also met new people who helped me along the way. The office is diverse with many different backgrounds and very nice people. From the employees to management. – less
Claims Representative (Former Employee), Owensboro, KY – April 28, 2014
I enjoyed working with the public. Being able to help others at an important time in their lives gave me great pride. The hardest part of my job was keeping up with the large workload, along with quality work, and meeting processing times of claims. My co-workers were nice to work with, along with management. The job was extremely fast paced so there – more... was not a lot of time for socializing. – less
Pros: chances for advancement, high moral in office, rewarding
Cons: ridiculous level of competition
I loved my time working with Social Security. I learned so much about the disability process that I have been able to help others acquire theirs. Co-workers were generally friendly, but obviously personally unfulfilled. The hardest part of this job would be observing patience when beneficiaries call in and make unfounded personal attacks based on their – more... own frustration. The most enjoyable part of this position was learning skills, and administrative practices that I have utilized further into my career life. – less
Management Support Specialist (Current Employee), Dallas, TX – March 28, 2014
I supervise Service representatives & Claims representatives and the Social Security office in Dallas. I assist customers with difficult cases and complicated issues. I have a good working relationship work with AFGE, Social Security's union representative. I assign work to employees. I write and conduct performance appraisals for my workers. My day – more... starts around 7:00 and ends around 5:00. The most challenging part of my jobs is dealing with irate customers who are upset with some of Social Security's decisions. The most enjoyable part of my jobs is knowing that what I do makes a positive impact on someone's life. – less
Temporary Clerical (Former Employee), Philadelphia, PA – March 21, 2014
Pros: easy workload, friendly and supportive managment and co-workers
Cons: no cons
On a typical day, I would assist government employees with clerical work. Management was supportive and friendly. My co-workers were entertaining and helpful. This job was relatively easy, and I cannot think of one thing that was hard about it. I enjoyed the fact that I was given a security clearance and was considered a government employee for the – more... summer. – less
Customer Service Representative (Current Employee), ok – March 20, 2014
face paced loved it, great opportunity for advancement and growth for any experienced professional with planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner.
Service Representative (Former Employee), Inkster, MI – February 26, 2014
Assist the claimants in getting new social security cards, as well as assist in getting claimants social security numbers for the first time. Make address changes and direct deposit changes to assist claimants so their benefits will continue without any delays. Add student statements to claimant file so children can get paid under parents disability – more... until the child is 18 years old and attending school full time. Interview representative payees so they can handle claimants social security when the claimant cannot handle their own business. Add the death inputs into the system so benefits will stop for a deceased claimant. Direct claimants to the appropriate department so they can get their business handled correctly. Add or withdrawal claimants in Medicare when claimant is eligible. – less
mail clerk (Former Employee), Woodlawn, MD – February 21, 2014
the typical day at work was fair, my co-workers were some what ok they got on my nerves sometimes, the most enjoyable part was doing the job the correct way for the simple fact is that I love to stay busy, just knowing that I have done my best.
Night Auditor (Former Employee), Decatur, Ga. – February 20, 2014
A typical day at work would be registering guest in and out of the hotel. Making sure that there are no discrepancy with there stay or bill. Setting up continental breakfast for guest daily with coffee. Closing out the night Audit, making sure that each guest bill with any extra charges are correctly paid and balances. Then downloaded to the appropriate – more... place. via, cash or credit card. – less