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Social Security Administration
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314 reviews

Social Security Administration Employer Reviews

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  • Job Work/Life Balance
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Productive
Reader (Current Employee), Falls Church, VAJune 9, 2014
Each worker is assigned a certain amount of work to do. With the help of each other (at times) the work gets done very timely.
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job security but poorly manageed
Attorney Advisor (Senior) (Current Employee), Arlington, VAJune 1, 2014
SSA provides excellent job security but little opportunity for advancement. If you are a high-performing employee, look elsewhere for career development and advancement.
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Great job
Claims Representative-Social Insurance Specialist (Current Employee), Houston, TXMay 26, 2014
Great job and great benefits. Long hours but worth it when your helping individuals.
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It was a solid job where I felt useful; I left to go back to school.
Bilingual Customer Service Representative (Former Employee), Boston, MAMay 22, 2014
I really took pride in trying to help every client who contacted our busy call centre. Some callers were very distressed, and I hope I gave them good advice, answered their questions and brought them relief as soon as possible. Occasionally callers were abusive, but I found that in a few minutes, they would calm down, and sometimes even apologized for – more... being rude to me, as I had not caused their problems. The hardest part of the job was probably not reflecting the clients' stress and anxiety back to them, as many of the callers were on the phone because they had experienced a serious problem (e.g., Social Security cheque had not arrived). The best part was feeling that I was helping people access services that were vital to their support and quality of life.

Socially, it was a tricky place to work, as I found there were little knots of people, some of whom did not get on well with others. I managed not to take sides or belong exclusively to one group, and am pleased to say I made no enemies, and quite a few friends; mainly my technique was to keep my ears open and my mouth closed. I also felt I got on well with the management. – less
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Diverse and interesting place to work at
Reader Assistant (Former Employee), Chicago, ILMay 21, 2014
I assisted a visually impaired claims representative by doing clerical duties. Later on I was granted access to the SSA system so I can do more work and meet deadlines faster. I sent out notices for the person I helped and also for my co-workers whenever I was not assisting the claims representative. I learned the SSA terminology and the programs that – more... are used to look up clients information. There were other programs I learned to use in order to help speed up other work in the office.
Although my day was filled with work, I also met new people who helped me along the way. The office is diverse with many different backgrounds and very nice people. From the employees to management. – less
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Love my job
Auditor (Current Employee), Philadelphia, PAMay 5, 2014
As an auditor, no two days are the same. With flexible schedule, you are able to accomplish many things.
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Fast-paced environment
SERVICE REPRESENTATIVE (Former Employee), Brooklyn, New YorkApril 30, 2014
I worked in one of the busiest offices in the nation. Every day was different but you always felt like you were contributing and helping the public.
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Rewarding job
Claims Representative (Former Employee), Owensboro, KYApril 28, 2014
I enjoyed working with the public. Being able to help others at an important time in their lives gave me great pride. The hardest part of my job was keeping up with the large workload, along with quality work, and meeting processing times of claims. My co-workers were nice to work with, along with management. The job was extremely fast paced so there – more... was not a lot of time for socializing. – less
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Productive place to work and a friendly family atmosphere.
Sr. Network Engineer (Current Employee), Baltimore, MDApril 24, 2014
A typical 8 hour shift, which work on a 4 hour flex shift give you a 12 hour window to work 8 hours.
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Good and very complex and challenging work environment
Sr Performance / Integration Test Engineer (Current Employee), Woodlawn, MDApril 23, 2014
it is very good experiance abd challenging work environment
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Very productive
Student Summer Aid/Administrative Assistant (Former Employee), Woodlawn, MDApril 21, 2014
I did a lot of computer work and organizing folders and many other things, I also did some faxing and copying
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The Social Security Administration, you are provided with many advancement opportunities.
Disability Fraud Prevention officer (Former Employee), WisconsinApril 7, 2014
Pros: chances for advancement, high moral in office, rewarding
Cons: ridiculous level of competition
I loved my time working with Social Security. I learned so much about the disability process that I have been able to help others acquire theirs. Co-workers were generally friendly, but obviously personally unfulfilled. The hardest part of this job would be observing patience when beneficiaries call in and make unfounded personal attacks based on their – more... own frustration. The most enjoyable part of this position was learning skills, and administrative practices that I have utilized further into my career life. – less
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Everyday Happenings
Management Support Specialist (Current Employee), Dallas, TXMarch 28, 2014
I supervise Service representatives & Claims representatives and the Social Security office in Dallas. I assist customers with difficult cases and complicated issues. I have a good working relationship work with AFGE, Social Security's union representative. I assign work to employees. I write and conduct performance appraisals for my workers. My day – more... starts around 7:00 and ends around 5:00. The most challenging part of my jobs is dealing with irate customers who are upset with some of Social Security's decisions. The most enjoyable part of my jobs is knowing that what I do makes a positive impact on someone's life. – less
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Work culture, what is that?
Consulting System Administrator (Former Employee), security Blvd, MdMarch 21, 2014
Pros: working hours
Cons: management, quality of work.
Work hours were great, but the quality of work was really bad.
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Productive and fun work environment
Temporary Clerical (Former Employee), Philadelphia, PAMarch 21, 2014
Pros: easy workload, friendly and supportive managment and co-workers
Cons: no cons
On a typical day, I would assist government employees with clerical work. Management was supportive and friendly. My co-workers were entertaining and helpful. This job was relatively easy, and I cannot think of one thing that was hard about it. I enjoyed the fact that I was given a security clearance and was considered a government employee for the – more... summer. – less
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loved it, excellent management
Customer Service Representative (Current Employee), okMarch 20, 2014
face paced loved it, great opportunity for advancement and growth for any experienced professional with planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner.
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What I have learned
Service Representative (Current Employee), Austin, TXMarch 19, 2014
Pros: great coworkers
Cons: extremely busy office
As you can assume, Social Security is a huge government agency and have several levels of difficulties. It is a challenging job but i have leaned lot of helpful information.
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Various opportunities available
Teleservice Representative (Former Employee), Salinas, CAMarch 6, 2014
Good place for advancement if you are looking to start at entry level and promote. Very complex position.
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Assist customers on Social Security issues.
Service Representative (Former Employee), Inkster, MIFebruary 26, 2014
Assist the claimants in getting new social security cards, as well as assist in getting claimants social security numbers for the first time.
Make address changes and direct deposit changes to assist claimants so their benefits will continue without any delays.
Add student statements to claimant file so children can get paid under parents disability – more... until the child is 18 years old and attending school full time.
Interview representative payees so they can handle claimants social security when the claimant cannot handle their own business.
Add the death inputs into the system so benefits will stop for a deceased claimant.
Direct claimants to the appropriate department so they can get their business handled correctly.
Add or withdrawal claimants in Medicare when claimant is eligible. – less
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Diverse group of empolyees
Tele Service Rep (Former Employee), Auburn, WAFebruary 24, 2014
Pros: good earning and advancement potential
Cons: no true "manager training" program.
Good training, great benefits, super retirement packages, top notch health plans, good opportunities to help incoming callers.

About Social Security Administration

These guys have your number. Or at least you better hope they do. The Social Security Administration (SSA) pays retirement, disability, – Read more