It was a solid job where I felt useful; I left to go back to school.
I really took pride in trying to help every client who contacted our busy call centre. Some callers were very distressed, and I hope I gave them good advice, answered their questions and brought them relief as soon as possible. Occasionally callers were abusive, but I found that in a few minutes, they would calm down, and sometimes even apologized for being rude to me, as I had not caused their problems. The hardest part of the job was probably not reflecting the clients' stress and anxiety back to them, as many of the callers were on the phone because they had experienced a serious problem (e.g., Social Security cheque had not arrived). The best part was feeling that I was helping people access services that were vital to their support and quality of life.
Socially, it was a tricky place to work, as I found there were little knots of people, some of whom did not get on well with others. I managed not to take sides or belong exclusively to one group, and am pleased to say I made no enemies, and quite a few friends; mainly my technique was to keep my ears open and my mouth closed. I also felt I got on well with the management.