Executive Director Retirement Community
Society of the Sacred Heart, U.S. Province - San Francisco Bay Area, CA

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The Executive Director (ED) oversees day-to-day operations of Oakwood Retirement Community. Administrative responsibility includes providing leadership in the areas of planning, development, implementation, evaluation and improvement of staff and program services as determined by the provincial team (the leadership team of the U.S. Province of the Society of the Sacred Heart). The ED provides oversight of all services provided to the residents: healthcare, nutrition, housing, a safe and healthy environment, and access to outside activities.

The ED has a leadership role in implementing best practices for elder care and healthcare delivery to the Religious.

A summary of key responsibilities includes:

  • Lead, develop and inspire a team of professionals in: administration, health services, food services, maintenance, housekeeping, community life and activities.
  • Inspire trust in Oakwood residents.
  • Develop and cultivate productive and successful relationships with the facility’s stakeholders, vendors, collaborators and supporters as well as prospective donors.
  • Participate in the overall leadership and management of the facility as a key collaborative member of the senior administrative team.
  • Foster an environment of safe, productive information-sharing and accountability among the staff to the overall benefit of the organization.
  • Represent Oakwood at public events and in the community.
  • With the provincial team and key trustees, establish annual program objectives specifically in the areas of budgeting and maintenance of the facilities. For each of these areas:
  • Plan and execute aligned strategies for meeting program objectives
  • Develop and track measurable outcomes.
  • Assign responsibilities and provide guidance, inspiration, supervision and evaluation of staff
  • Develop and manage budgets in areas of responsibility.
  • Serve as liaison with the advisory board and other committees or task forces as needed.
  • Other appropriate duties as assigned by the provincial team.

Administrative Duties and Responsibilities:

1. Work in collaboration with the community life director and her team per Organizational Chart.

2. Assure the provision of high quality services needed and/or desired by the religious.

3. Understand the importance of a service culture and ensures that resident satisfaction techniques are practiced by facility staff.

4. Establish systems to ensure facility and staff compliance with best practices in their respective fields, paying close attention to applicable California regulations and laws.

5. Strive to attain excellence in resident satisfaction through ongoing solicitation and measurement of resident feedback, implementation of resident suggestions, and interactive problem solving with residents.

6. Promote and implement continuous quality improvement process including an ongoing campus evaluation/quality assessment program.

7. Assume responsibility with department directors of ensuring adequate staffing.

8. Prepare all reports required by the provincial team and the chief financial officer (CFO).

9. Direct the development of Oakwood's overall goals and objectives, which are reviewed and updated regularly.

10. Participate in the scheduling, planning, and procuring of materials and information for staff meetings and in-service education programs in partnership with department directors to ensure adequate professional development.

11. Support and participate in the resident-centered activity program of the facility.

12. Makes an active contribution towards building community relations, especially with Sacred Heart schools, alumnae and donors.

13. Demonstrate an appreciation of the heritage, values, and wisdom of the Society of the Sacred Heart.

14. Demonstrate a knowledge and appreciation of the aging process.

15. Continue to expand his/her knowledge through attending educational and professional programs.

16. Supervise the recruitment, employment, performance, evaluation, promotion, and discharge of all facility staff.

17. Ensure and enforces the use of written facility and personnel policies, individual job descriptions, and performance evaluations.

18. Inform the provincial team of major Oakwood trends, changes, etc.

19. Assume responsibility for all financial transactions and annual budgeting process in dialogue with the CFO.

20. Cooperate with the assistant director and purchasing departments to ensure the proper disbursement of money, as needed, and the proper recording of such transactions.

21. Obtain approval for capital expenditures in excess of budget and over $10,000 in dialogue with the CFO.

22. Stay abreast of Medicaid/Medicare reimbursement regulations.

23. Supervise the confidentiality and safe storage of current and closed resident records, personnel records, and physical plant records.

24. Regularly review the physical condition of the building and directs all necessary repairs or replacements in dialogue with the CFO.

25. Assure utilization of group purchasing options with the intent of achieving economies of scale.

26. Develop one-to-one relationships with the religious at Oakwood.

27. Develop relationships with community agencies and other religious congregations providing services to the facility.

28. Participate in conflict resolution for complaints and disputes concerning residents and personnel.

29. Act as a liaison between the facility and all resident advocacy agencies.

30. Direct implementation of all infection control policies and procedures in collaboration with health services director [Nursing Department].

31. Direct implementation of all facility safety policies and procedures in collaboration with facilities director.

32. Work in collaboration with the attending physician to assure quality of medical services in collaboration of health services director.

33. Develop a Resident’s Rights policy and ensure that resident confidentiality is maintained in collaboration with all department directors.

34. Perform other related duties as assigned.

Campus Responsibilities:

1. Supervise the staff responsible for the care in Oakwood. Promotes team building through leadership/participation at Oakwood meetings. Take initiative to actively plan, develop and implement innovation in the service areas for clinical functions, food services, maintenance, housekeeping, business office and social services.

2. Serve as an active member of all campus committees, where applicable.

3. Make an active contribution towards improving community relations, increasing positive public regard and overall awareness of Oakwood.

4. Assume responsibility for reviewing and evaluating all recommendations of the facility’s committees and consultants.

5. Assume 24 hour on-call responsibility for emergency and administrative duties for Oakwood. Alternate on-call responsibility for Oakwood with the other directors or Religious in the Area.

Certifications, Licenses, Other Requirements:

1. A clear understanding of and appreciation for the mission of the Society of the Sacred Heart and Oakwood’s philosophy and goals.

2. Professional and personal passion for elder care.

3. Ability to handle confidential material and situations with discretion, integrity, and sensitivity while balancing the community’s desire for openness and transparency.

4. At least five years’ experience in administration and/or management. .

5. Current R.N. license with a B.S.N degree preferred in good standing.

6. Strong organizational, and time-management skills.

7. Ability to conceptualize, organize, and implement a strategic plan for Oakwood.

8. Anticipate problems, predict outcomes, and plan for the future.

9. Experience in budgeting and financial management oversight.

10. Understanding of how continuum of care programs work, from governing bodies to financing.

11. Knowledge of community service network is desirable.

12. Excellent English oral and written communications skills. Knowledge of Spanish is desirable.

13. High degree of interpersonal relations skills and capability of relating to a variety of people and personalities. Considerable initiative, judgment, and leadership skills are also required.

14. Excellent leadership, managerial, supervisory, verbal and nonverbal communication, marketing and presentation skills.

15. Strong ability to gather, analyze and present fundraising and communications related data.

16. Ability to build and maintain positive, collaborative relationships with colleagues and constituents.

17. Flexibility to work evenings and weekends as necessary, and some travel.

18. Commitment to diversity.

19. Ability to be a team-player with a strong customer-service orientation.

20. Proficiency in Microsoft Office suite (MS Word and Excel).

21. Possess valid state driver’s license with the intent of securing a California State driver’s license after employment..

Compensation: This is a salaried position. Salary is commensurate with experience. The Society of the Sacred Heart, U.S. Province is committed to attracting and retaining outstanding employees through a competitive compensation and benefits package.

The Society of the Sacred Heart, U.S. Province believes that each individual is entitled to equal employment opportunity without regard to race, color, age, disability, national origin, gender, sexual orientation, marital status, ancestry, genetic information, citizenship, veteran status, or any other class protected under federal, state or local laws.

As a faith-based institution, we reserve the right to use religion as a criterion in hiring decisions, as permitted by law, as it relates to performing essential job duties.

Application Process: Applicants should submit the following by March 31, 2013.
1. Cover letter; could include, but is not limited to: why you are interested in this position, what in your past work experience qualifies you for this position
2. Résumé


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