Sales Associate (Former Employee) – Davenport, IA – October 23, 2015
You talk with customers asking what specifically they are looking for. You then try to match what they are requesting while giving them other opions to look for.You ask them if they want to sign up for the furniture credit card.
Keeping up with the customer's furniture - letting them know when it will be in and if there is any delay - making sure tha the customer is happy - taking good notes so not to confuse notes with other customers.
Since it is based on commission, it is competitive which can be difficult and frustrating. You work really long hours at times and family time is put to the side a bit. The money can be really good or really bad depending on the traffic flow and what kind of week it is.
can be really good money. you can advance in a short period of time
long hours, can get some low pay checks, others will get your customer if you're not on top of the game
Nice place to work if your single and have no children.
Sales Representative (Current Employee) – Davenport, IA – July 29, 2015
11 to 12 hour work days where lunch breaks are frowned upon. The products sold are great with very good prices. Best part of the job is getting to help people get something they will love everyday and meeting all kinds of different people. Worst part of the job is dealing with the store manager and sale sharks.
Productive and fun work place with fun and active co-workers and management.
Warehouse Attendant (Former Employee) – Valley, WA – December 12, 2014
A typical day at sofa mart was enjoyable, fast, and friendly. I learned good work ethic and how to utilize time and keep organized. My management team was always there to teach, but still treat me friendly and comforting. My co-workers were very friendly and would make sure they did their job in order for me to do mine. The hardest part of my job was the work did not stay the same. I could be there for countless hours to make sure the job got done. The most enjoyable part of the job was Going to work in the morning. I always liked to go into work ready for the next adventure on a new day.
The best job I have ever had, Worked here during college with some college friends
Shipping and Receiving Coordinator (Former Employee) – Wichita, KS – November 19, 2014
Working at sofa mart was a really good time and I miss the camaraderie between the guys that worked there who happened to be my friends. I was referred to this company through a friend that worked there. I was hired to work in the warehouse where I was in charge of inventories including cycle counts, maintaining minimum levels of inventory etc.. I was also responsible for any freight that was to be delivered and to inspect the quality of the product with the customer before they left the store to ensure that they were getting a piece of furniture that was not damaged. By implementing this strategy and having customers sign an inspection slip allowed the company to not be responsible for the product once it left the store. For example if a customer inspected there sofa and signed for it and then get home and its damaged in any way then the company was protected by that piece of paper that they signed before leaving with the merchandise.
easy, laid-back atmosphere, lots of "down-time" to throw the football around etc..
the only badthing about this position was loading furniture while icy and cold outside
Customer service technician (Cst) (Current Employee) – Killeen, TX – January 29, 2014
Had very good customer loyalty, and friendly coworkers. Had a constant flow of costumers and phone calls to attend to. Their was a lot of multitasking evolved. Had to keep track of inventory up to date and input the data into the database.
Management (Former Employee) – Tyler, Tx – April 16, 2013
The best way to sum up my experience with Furniture Row is its a CULT. They offer u a job and fast track you to take you away from your friends and family and move you across the country. Constantly dangling a money carrot in front you. You wear a bracelet with the companies moto on it and a Company coin on you at all times. They pay well as long as you give your life to them. Then at the drop of a hat find a reason to terminate you if you try to find a life outside of Furniture Row
Store Manager (Former Employee) – Lansing, MI – March 26, 2013
I enjoyed my time at Sofa Mart. For those who can sell and be successful in a comission only enviornment Sofa Mart is a good option. They are always looking for managers but that usually does require the willingness to relocate.
General Manager / Sales Manager (Former Employee) – Oklahoma, TX – January 5, 2013
This was a sales job. I was a sales manager for them. I worked a lot of hours. I actually like working a lot of hours, but this at times could be very demanding. I learned a lot of operational skills there. How to stay with in legal compliance, stay profitable, and how to effectively utilize your staff. Co-workers were for all sorts of back grounds. Some I liked and some I didn't. Most I liked, but there were a few that was a challenge to like. The hardest part of the job was selling and running all the operations of your store. What I enjoyed the most was dealing with all the many people you meet.
the pay was actually decent. it was sparatic, but it was decent
Assistant Store Manager (Former Employee) – Springdale, AR – November 7, 2012
* typical day sales * i learned alot about saling * managers was the best * co workers didnt stay around long * hardest part of job was sometimes the closing of the sale * Most enjoyable part was when previous customers would come back