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Soft Surroundings
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8 reviews

Soft Surroundings Employer Reviews

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Flexible can make your own schedule. Alot of favoritism with the management team they do not lead my example.
Customer Care Specialist (Current Employee), St. Louis, MOJune 19, 2014
Cons: short 10 min breaks
Overall a decent place to work for. Attendance points will get you out of there quick!
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Love the job
Soft Consultant (Current Employee), St. Louis, MOMarch 4, 2013
Pros: pick your own schedule
Cons: breaks are only 10 minutes
Love the job, but sometimes management/supervisors preform act like bestfriends instead of professionals or co-workers.

The pay is great, get to pick your own work schedule. Just don't get on an supervisors or managers bad side.
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Very stressful workplace but employees were fun to work with
Sales Call Center/Customer Service (Former Employee), St. Louis, MOFebruary 20, 2013
Pros: you could make extra money if you could upsale on every call
Cons: the point system was set up to make you fail
A typical day at work was you were on the phone from the time you entered until you left with a break in the am and pm and for lunch. But you were on a point system and given points for returning from break and lunch too early or too late. There were no clocks in the whole building not even in the lunch room area and the times on the computer and phones – more... were completely different so you never were sure which time to go by because they were both different and even the time on your watch which matched your cell phone time was different from both of these so it was quite stressful to keep in line with not getting a point against you. It was almost like they wanted you to fail. My sales were always good and so was my phone manner. – less
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This place is a joke!!!!
Master of all departments (Current Employee), Mexico MOFebruary 16, 2013
Pros: if you work in the right department you can do what you want
Cons: management
The management does not care about you they will make you work overtime and then let you leave early on Friday so ends up being regular time just earlier hours. I think this place needs organized labor!!! ;-)
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Nice work place but don't get sick.
Customer Sales and Service Rep (Current Employee), St. Louis moNovember 27, 2012
Pros: great benefits, nice work environment
Cons: attendance point system, unfair sales statistics, management
The attendance in the call center is on a point system. If you get sick they don't accept doctor's notes unless you've been out for 3 days. But you still get points for the 3 days you were out. The work environment is okay but you won't move up in the company. The sales commission is hard to get if you are a full time rep because you are taking more – more... calls and people aren't buying as much.

You aren't always guarantee a full 40 hour week during non-peak and you will have mandatory overtime during peak. The most I've had to work was 6 extra hours. – less
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Very comfortable and peaceful work environment.
Customer Service rep (Former Employee), St. Louis, MOJuly 1, 2012
The environment is ideal to work in and the prople make you feel at home. The management is very knowledgeable and helpful, co-workers are as well. The hardest part of the job is the point systema dn the most enjoyable part was going into work everyday. Its hard to say anything bad about the company.
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Great Co-workers and location, can't win sales!!
Customer Service Specialist (Former Employee), St. Louis, MOApril 22, 2012
Pros: weekly pay, raise after training, own desk/space, employee discount
Cons: short breaks and lunch, sales expected, attendance
Easy-going atmosphere with excellent co-workers to pass the time. Excellent compensation, less than realistic sales expectations. I entered this position believeing things would be totally different. Management seems to "party" while customer service handles the angry customer complaints. Company ok, would never work as a customer support rep for the – more... company again. – less

– March 12, 2013

Why would attendance be a con? Isn't attendance required to earn a paycheck?