The Processing/Verifications Representative is responsible for ensuring the legitimacy of orders, verifying that products are in stock, and ensuring proper shipping of products. This role will be responsible for reviewing orders in verifications and processing statuses and conducting a thorough investigation using various verification tools available. Furthermore, the representative will ensure products are shipped in a timely manner by communicating with appropriate departments for follow ups, coordinating back ordered items, and will be responsible for Paypal transactions.
Essential Duties and Responsibilities:
The responsibilities include, but are not limited to the following:
- Manage all verification and processing related calls.
- Process all orders under Verification, Processing, and new form Paypal statuses.
- Use analytic skills to assess accuracy of verifications and data.
- Perform verifications to ensure information given is valid and true.
- Conduct thorough investigations by contacting banks to verify card information and contacting the customers for further verifications.
- Administer iDology process to verify the customer’s identity.
- Send cancellation warnings after completion of verifications.
- Detect and document fraudulent orders.
- Assist Customer Commitment Team with any order verification concerns and/or issues.
- Retained and organize all customer and service records into Sonic Electronix admin system.
- Keep records of customer interactions or transactions, record details of inquiries, complaints, or comments, as well as actions taken.
- Performs in a manner that will prevent errors and omissions.
- Manage Paypal Instant Payment Notification (IPN) verification.
- High School diploma or equivalent.
- Highly developed sense of integrity and commitment to customer satisfaction.
- Demonstrated passion for excellence with respect to treating and caring for customers.
- Possess a strong work ethic and team player mentality.
- Substantial proficiency in computer applications.
- Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
- Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Sonic Electronix is a specialty retailer with a passion for audio and a dedication to serving our customers. We're focused on delivering...