This company was horrible to work for, we parted on bad terms
Customer Service Representative (Former Employee), Fresno, CA – December 24, 2014
Pros: i got to work alone alot
Cons: i had little training and had a hard time getting my comission
I was a customer service rep. In the first week 1 CSR went out on stress leave and the other went to sales, so I really didn't hhave training. I would have to go out to existing customers home or business and find out what the problems were and come back to the office and go through her paperwork and quotes to see what needs to be done. Then I would – more... have to redo the quotes in my name, submit, and get company or home owner to sign. We looked like idiots trying to fix stuff. I found accounts that know one in the company has made an effort to go out and do a customer service visit in 10 years, 5 years and so on. It was crazy. – less
Senior Operator (Current Employee), Charlotte, NC – July 30, 2014
Pros: team work
Cons: short breaks
When we switch shifts for the day I log into two different programs to receive alarms. I monitor burglar and fire as well as CCTV. I answer phones with any calls coming in from techs in the field to customers calling in about alarms. At the same time I am dispatching, replying to emails, writing service orders and running reports. We have three different – more... monitoring stations that each operator runs and with my help we manage ourselves unless questions come along. The most enjoyable part of my job is that it is a lot of multi-tasking and never the same. I enjoy this because I never have a dull moment and I'm constantly busy. The manager just oversees reports, service orders written correctly and any customer service issues if they were to get escalated. I have learned so much by training myself on the system during down time and also cross training in different departments. – less
Monitored alarm systems installed in business and residential areas. Recorded all activity and notified police or fire departments when needed. Answered after hour calls for several businesses including electric and water companies.
Dispatch Operator (Current Employee), Fresno – July 18, 2013
Pros: thanksgiving and christmas bonuses, steady paycheck, benefits package, an awesome kitchen, the snack shack
Cons: required to keep a good driving record, no wellness program (i need incentive to exercise)
I am still considered a new employee because I've only been with Sonitrol for a little over 1 year. I have been very happy with my job. I have learned that there are opportunities for advancement here because I have become acquainted with some of the upper management who started out in lesser jobs and have worked up to senior management. I hope to do – more... the same. The hardest part of the job are some of the repetitious, boring paperwork and reports I have to do on a daily basis. The most enjoyable part is the people who work here. My co-workers are always very helpful and friendly, and my Manager is the best boss I've ever had. The management that I have the chance to be around all seem to do the best they can to be fair to their employees. They have a state of the art kitchen that we get to use on breaks and they keep different offerings of snacks, chips, drinks, and other food that we can purchase at a very low price on the honor system. I intend to stay with this company for a very long time. – less
Customer Service (Former Employee), Fresno, CA – May 21, 2013
Pros: a paycheck
Cons: expensive benefits, poor management, lack of structure.
I worked for this company for a total of 91 days. I was told I was "not a good fit," without any further explanation. This company is being ran into the ground by current management. My supervisor - who was the vice president of the company - was hardly ever in the office and would refuse to answer my emails or calls, I also would not get any help from – more... the one other employee in the office. Sonitrol is not a business that will be around in a few years. Currently they do not pay your mileage checks when they are due, and they are not helpful with training with new employees. In the short time I worked there they had over 5 employees quit on the spot. – less
Dispatch Operator (Former Employee), Dayton, OH – January 31, 2013
Pros: management supporting their workers, kitchen area fully stocked, and good communications with management.
Cons: training may work for some, not for others.
Between management and personnel this is a good company to work for in the field of home community. Whether as an installer or working as a dispatcher I found the people and management more than accommodating in making sure the right people are prepared to face the challenges of dealing with customers and their various needs with their product.
alarm monitoring is an opportunity to protect peoples lives and property.
Alarm Dispatcher (Former Employee), Roanoke, TX – May 19, 2012
Pros: making a difference, protecting people
Cons: most of the time is very calm, but you have to be ready to react quickly
Its a job you look forward to everyday, you never know what can happen or you you may help and protect from day to day. Management and co workers are great, everyone works as a team towards the same goal, protecting people and catching bad guys
Security Alarm Installer (Former Employee), San Jose – March 8, 2012
Pros: good benefits, good staff
Cons: low pay
I enjoyed working here since it let me test my capacity to take on something new and challenge my knowledge in all aspects of work.the only set back was that it was very low pay but the experience I gained was priceless.