Enjoyed the independent work atmosphere
TECHNICAL REPRESENTATIVE (Former Employee) – Mahwah, NJ – October 4, 2017
Provide technical support to an independent authorized service network. Managed in excess of 40 accounts, implementing Sony Electronics’ policies and guidelines Implemented standards for the Sony Authorized Service Center. Assisted business owners with administrative process. Worked with technicians troubleshooting video and audio consumer electronics to component level. Provided technical support to authorized service companies. Negotiated warranty rates and audited escalated warranty claims
Met with independent service owners, consulting on Sony policies and recommending business improvements. Developed territory with added and sustained authorized service accounts. Provided technical support to company Sales Department. Coordinated field training for technicians. Produced, directed and edited company videos. Published monthly, Safety and Technical reports.