Sorenson takes a visual approach to communications. The company provides video compression and media streaming equipment, software, and services for deaf and hard of hearing persons. Its video relay service (VRS) is used by hard-of-hearing people to conduct video calls to hearing individuals over the Internet using the company's digital video phone device and a television monitor. Communication is enabled by a video link to a sign language interpreter at Sorenson's facility who is visible on the monitor and translates signed messages into speech for hearing callers. The company's related free IP relay service (SIPRelay) enables text-to-speech calls from mobile devices or PC's to standard telephones.
Sorenson has further addressed the home PC market and burgeoning wireless data communications market by expanding its VRS product line to include software (nTouch) that enables customers to use PC's, as well as mobile phones running on the Android platform (introduced in 2011), instead of dedicated video phone devices to communicate using its services.
The debt-laden company has opposed federal regulation aimed at lowering VRS rates in the US may prove damaging to its business. Sorenson asserts that expenses related to its video phone research and development efforts are a key reason that it must charge higher rates for its streaming video interpreter services.
Sorenson's products are used by customers in the fields of education, media, and government, among others.
The company's key investor is Chicago-based private equity firm GTRC. – less