Great way to help customers
Installer/Trainer (Current Employee) – Salt Lake City, UT – January 19, 2016
I make calls/email/text customers to schedule an appointment. Then I prepare for an appointment by using a checklist. Meet with customer, explain what I'm going to do and proceed set up equipment. Train customer on features available on endpoints of their choosing. (TV, laptop, tablet, smartphone) Stay as long as possible until customer is comfortable with it. When they get excited about this device, all the features such as call waiting, signmail, phonebook, to name a few, available to them, it makes my day worthwhile.
The hardest part of my job is the drive. The commute varies, I travel to 6 counties. Some days are easy and short, others long winded.
I rarely see my co-workers as we work alone most of the time. When I do, it's getting together at conventions that we go once yearly.
I communicate with my manager via email weekly. I do all of the data entry for my visits, invoice and inventory. The hardest part of this job is that I depend on customers for the work. My hours varies, so is the pay.
Schedule my own appointments
not always enough work to fill up my hours