Communications Assistant (Former Employee) – San Antonio, TX – May 15, 2017
Relaxed work environment, but the job itself is mind numbingly boring. Good opportunity for college students or anyone who needs a flexible schedule as they allow you to choose your own schedule. The pay is very low and it's doubtful you can make a good wage working here. Few promotional opportunities.
Communications Assistant (Current Employee) – Tucson, AZ – May 14, 2017
Typical day at work was pretty usual. Working at CaptionCall, you caption live phone calls for hard-of-hearing people who need assistance using the telephone. I have learned about deaf culture. I truly have enjoyed each day knowing that when I go into work, I am directly and positively impacting the lives of so many people.
Good benefits, easy job, nice people, positively impacting customers lives.
Workplace is crowded, can be hard to get time off.
Technical Support Eng. I H (Former Employee) – Taylor, UT – March 13, 2017
They do not like hearing people and have an unwillingness change but the job was enjoyable and the team was good. I worked in the hearing Tech support and that hard to convince a deaf leadership that we were of value in and of our selves
Work Hard- Play Hard Listed among Utah's top places to work
Sr. QA Engineer (Current Employee) – Taylorsville, UT – January 5, 2017
Thoroughly professional employees from top to bottom. There is a sharp focus on the markets that we serve and the products that we produce. You can expect to be challenged with aggressive schedules (but not overly so). The Life balance here is good with hard work called for but not too many hours over the 40 hour work week. They have occasional work celebrations when goals get met. Like employee picnics, barbecue, movies etc. You get to work an hard project with people that you like and you get to work with the deaf and hard-of-hearing providing communication products that excel.
Technical Support Engineer (Current Employee) – Salt Lake City Ut – December 30, 2016
A typical day at work always varied depending on our volume or incoming customers, some days it was slow and other days it was busy. While at the job I learned about a little bit about the deaf community and was where I learned basic firewall configurations for different vendors. The managers and director of the department were great people, they would come and try to get to know us in the mornings and would check in with us periodically to see how we were doing, they were also flexible with us when schedules had to be adjusted for emergencies as well. My co-workers are a lot of fun to work with we work really well together, I think one of the hardest problems would be communications with the Deaf Support team at times, I didn't know ASL and have learned some signs to try and help with the communication in person when not using the Lync Chat system. The hardest part of the job would probably be working with our Government agencies because their process would sometimes be slower to get certain things done when troubleshooting issues to allow our products to work properly with in their networks. The enjoyable part of the job would be going to company events and everyone interacting with each other and having fun while getting to know each other
Free lunches, provided break room
no clear way of earning promotions within the company
Customer Service Representative (Former Employee) – Salt Lake City, UT – December 19, 2016
I loved working here, they just closed down SIP Relay. They appreciate who you are. They say thank you and appreciate what you do. They work with the deaf community and I love the culture and environment.
Manager (Current Employee) – Salt Lake City, UT – September 15, 2016
A typical day at the office would involved many interactions with different cultural aspects. Deaf and hearing individuals working along side of each other to benefit the local community and nationwide communities.
Communication Assistant (Former Employee) – Price, UT – July 5, 2016
This job is great for students who need hours on a flexible schedule. They worked with you as best as possible to fit you in while making sure you still fulfilled your other daily responsibilities. Management made great reward incentives to inspire you to do better than your best!
Team Leader (Former Employee) – Salt Lake City, UT – July 3, 2016
It was easy to move up in the company when you showed initiative, the managers were pretty nice -- good people. It's definitely a little nicer than most call centers are. Though the job duties can be hard for some to swallow.
Technical Support Engineer (Former Employee) – Salt Lake City, UT – May 25, 2016
Encourages critical thinking, work well with co-workers, good relationship with management Typically customers call into call center They present issues, we ask them specific questions, gathering answers, work together to solve issues; provide solutions
Caption Call Trainer / Installer (Former Employee) – Salt Lake City, UT – February 9, 2016
Typical day started early and finished early setting up appointments and fulfilling them. I learned how to install caption phones for the hearing inpaired. Management always answered question via phone call or email very fast. Hardest part was a lot of driving involved in this job. But made me happy to put smiles on people faces everyday
Installer/Trainer (Current Employee) – Salt Lake City, UT – January 19, 2016
I make calls/email/text customers to schedule an appointment. Then I prepare for an appointment by using a checklist. Meet with customer, explain what I'm going to do and proceed set up equipment. Train customer on features available on endpoints of their choosing. (TV, laptop, tablet, smartphone) Stay as long as possible until customer is comfortable with it. When they get excited about this device, all the features such as call waiting, signmail, phonebook, to name a few, available to them, it makes my day worthwhile. The hardest part of my job is the drive. The commute varies, I travel to 6 counties. Some days are easy and short, others long winded. I rarely see my co-workers as we work alone most of the time. When I do, it's getting together at conventions that we go once yearly. I communicate with my manager via email weekly. I do all of the data entry for my visits, invoice and inventory. The hardest part of this job is that I depend on customers for the work. My hours varies, so is the pay.
Human Resource Generalist/Recruiter (Current Employee) – Salt Lake City, UT – October 20, 2015
I Love the Mission of what Sorenson does. I was able to learn a lot, and really enjoyed my co-workers. The most enjoyable part of the job was being able to interact with all of the different managers and people.