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Sorenson Communications
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41 reviews

Sorenson Communications Employer Reviews

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Great place to work
Video Sign Language Interpreter (Current Employee), Overland Park, KSOctober 10, 2014
Pros: free massages and great pay
Cons: short breaks and work in cube all day.
rewarding job relay calls for deaf/hh customers. Hardest part is being in the cube for periods of time.
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Opportunities for Fresh Interpreters
Video Relay Interpreter (Current Employee), Milwaukee, WISeptember 16, 2014
While corporate oversight can sometimes be taxing, the management at the local level is very understanding and motivating. The professional development is very supportive to interpreters at all levels of their careers.
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Good Service- Good people
Operations Coordinator Responsibilities (Current Employee), Pensacola, FLSeptember 10, 2014
Pros: hours/ work life balance
Cons: pay
Working with some of the greatest people in the world. The front line employees are highly compensted and highly professional
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Duties
Video Interpreter (Current Employee), Rochester NYSeptember 8, 2014
Designed templates in Articulate and Captivate; worked with SMEs.
Developed training materials using the ADDIE framework.
Obtained an Advance Instructional Design Certificate.
Attended Captivate Boot Camp.
Completed Articulate Storyline training.
Developed and presented synchronous webinar trainings.
Developed and presented synchronous workshops across – more... US, Canada and Puerto
Rico
Created storyboards in collaboration with SMEs and independently.
Organized and hosted large trainings for incoming national speakers.
Designed and ran a center-based mentorship program for over 40+ interpreters.
Designed and ran a certification prep classes for community and employees.
Completed an intense diagnostics training.
Developed resource materials, i.e. handbooks, reference material.
Effectively recruited several prospective employees.
Provided 1:1 support to the eastern region call centers.
Provided weekly screening and diagnostic assessments for existing employees and new hires. – less
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Productive relax workplace
Communication Assistant (Former Employee), Taylorsville, UTSeptember 2, 2014
Pros: relax environment, flexible schedules, wonderful insurance
Cons: open 24/7 all year long
Relayed calls for the deaf and hard of hearing community. Learned how to be more patient. Management was amazing and always willing to jump in and help. Always answered questions without making you feel less then or stupid. Co-workers were friendly and outgoing. Hardest part of the job was having to deal with the hearing people and them not wanting – more... to wait for the deaf/hard of hearing person to respond. I enjoyed assisting people and making everyday life somewhat easier! – less
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Productive workplace is challenge
TECHNICAL SUPPORT (Former Employee), Salt Lake City, UTJune 11, 2014
Pros: free snack, bonus, and met people
Cons: sitting lot in cube
Typical day and night at work, will training you to do update or any technology impact the service then educate the customer. The challenge the management time to handle your calls, if you did met the goal that get bonus.
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Management Team
Technical Support (Current Employee), Rochester, NYApril 17, 2014
The management team in Technical Support are never in the same page. They always keep a grudge against 1 person and put it out on the entire team for no reason.
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Very biased company
Trainer to be hired (Former Employee), PAMarch 23, 2014
Cons: all
Do NOT say anything related alcoholic beverages. This is a Mormon owned company. You will be not hired, or dropped like a hot potato.
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Great place to work. Positive work enviroment
Communication Assistant (Current Employee), Meridian, IDFebruary 22, 2014
It is a call center environment. It's fast paced, but time goes fast, and I love serving customers.
I get along very well with my co--workers, everyone is willing to help each other if needed.
I feel its a privilege and rewarding to help assist the hearing impaired.
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Great Company Mission
Manager (Former Employee), Virginia Beach, VAFebruary 18, 2014
Great company mission
Hardest part of job is unpredictability
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Install videophones for the deaf and hard of hearing
Trainer (Current Employee), Salt Lake City. UTJanuary 9, 2014
Create good customer skills, travel most part of Ohio. Developed good computer and networking skills.
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Friendly and supportive environment with flexible management.
Technical Support Engineer (Former Employee), Rochester, NYDecember 16, 2013
Pros: free food, flexibility, good pay for what you do.
Cons: tedious, lack of management, unproductive.
Typical day at work is to show up, make coffee, review technical notes and memos, then start taking calls. Take calls constantly until your break or lunch time. Return to work, take calls constantly until a memo meeting. Then resume taking calls, send out e-mails to customers, and follow up with customers until the end of the day.

On the side, depending – more... on whether management gives you projects. You do that during your free time. But most of the time, there's no real free time to do it since you're constantly taking calls. You're expected to do that outside of work (unpaid).

You learn quite a lot about networking here (at least that's what I appreciate about this job). But once you've learned the basics, it all becomes tedious. Such is the nature of this job.

Environment is somewhat mediocre. Colleagues are generally resistant to change and feedback. Meetings are unproductive. Management don't really manage. It is almost as if it's a free-for-fall environment. But they are generally supportive to what you need. This can be seen as a pro or con depending on how you like it. – less
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Prductive and interesting workplace
Communication Assistant (Former Employee), Salt Lake City, UTOctober 16, 2013
Very nice company, i worked 20 hours a week, I learned how to work with people on the phones, the coworkers were nice. management always seemed to care. Hardest part of the job was getting time off. I loved helping people out
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Come in and do your job. Go home.
Communications Assistant (Current Employee), Salt Lake City, UTOctober 9, 2013
Pros: easy job with benefits
Cons: unsure of stability/ causes stress
Come in and caption phone calls all day. Two 15 min breaks, and 31-35 min lunch. Routine for the day.
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Great place to work!
Video Interpreter (Former Employee), Cincinnati, OhioSeptember 5, 2013
Enjoyed working for Sorenson as a video interpreter. Worked with a great group of people. Had a strong management team.
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Great place to work!
Manager (Current Employee), Salt Lake City, UTAugust 20, 2013
Pros: opportunities to grow.
Cons: regulated by fcc
Great place to work! Company cares about their employees and customers. Does its best despite FCC regulations that make it difficult to be profitable.
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The pay is decent but...
CA (Former Employee), Taylorsville, UTAugust 12, 2013
Pros: great employees
Cons: everything else
The company is pretty typical. They expect you to be there when your scheduled no matter what. If you have a wedding they will not give you time off for it. The company is losing lots of money and will continue to do so. I suggest you only go there if you want a temp job.
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Fantastic Work Environment for Recent Grads
Operations Coordinator (Former Employee), Farmington, CTJuly 29, 2013
Pros: flexible hours, good upper management, challenging environment but great culture
Cons: compensation
Great work environment with terrific people. Room for advancement is limited due to lack of turnover. Hours are good, and colleagues are fantastic, but compensation is entry level.
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Good easy job works with your school scedule
Communications Assistant (Current Employee), Salt Lake City, UTJuly 18, 2013
Pros: do what you want on the internet in between calls.
Cons: lots of test calls.
Good place to work. Allows time in between calls to catch up on some homework, videos or anything you want to do on the internet.
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Fun place to work, big breakroom to relax on lunch and break time.
Communication Assistant (Former Employee), Taylorsville, UTJuly 9, 2013
Typical day at work was relaying calls for the deaf and hard of hearing community. We stayed pretty busy for the most part. The hardest part of my job was when the hearing party didn't understand what a relay call was even after explaining to them the process. But I always managed to get through it. Loved our management for the most part, always there – more... to help us out and answer any questions. The thing I loved and will miss most about this job is the joy I got by assisting the deaf community. Working for Sorenson really opened my eyes to a whole new world and showed me just how many deaf people we have among us. – less

About Sorenson Communications

SorensonĀ takesĀ a visual approach to communications. The company provides video compression and media streaming equipment, software, – Read more