Pros: license supervision, co workers, assessment and treatment, helping clients
Cons: inexperience supervisors, long hours, low pay, no support by management, burn out and no self care
I am going to try to be fair as possible when it comes to this review. South Bay has been reviewed many times in the past. Their reviews are usually negative. I will start off by saying that I learned a lot At South Bay. They gave me the experience that I needed to learn my craft. . Yet, there is a price for it. You are destine to be burnt out by your – more... first 6 months. Getting your license for this profession is really difficult…South Bay uses that for their gain. One reviewer described their experience at South Bay as an abusive relationship. I agree with that assessment. By the time you end you employment (there is no future in this job. If you think there is? Please do your homework on this company), you will be physically, mentally and emotionally drained (not by the clients, but the company itself). So, let’s start the review with this company.
Part one: South Bay goals: to make money off the blood and sweat of their clinicians. What does that consist of? South Bay will promise a good salary. That is not necessary true. At this time, South Bay is fee for Service. Client does not show up. You do not get paid. Therapist get 30.00 and hour and Mentors get 27.00. Sounds great. Yet, here is the catch, Production…South Bay demands you to set up 30 clients (remember 30 hours), yet your bench mark is 23 and the lowest you can go is 20 without losing your health insurance (yes, South Bay can take you health insurance anytime if you do not make bench marks: Employees from South Bay have had their insurance taking away for: being sick, having cancer, bereavement, and car accidents.) So, the reason South Bay sets these benchmarks is that they know the high no show rate. You set up 30; you will be lucky to see 23. Now, you think, 23 hours X 30.00 per hour =690.00. Now comes the paperwork. Your life is going to be run by paperwork. You will not see your friends. First off, the average amount of hours a therapist works at South Bay is 12 hours a day (read previous reviews and ask ex employees). Most of it is paperwork. If you do not finish paperwork to perfection or on time, they hold payment. No electronic system, just pen and paper. If you don’t get the client to sign progress note, you do not get paid. If you do not use black ink or it runs out, you do not get paid. Also, South Bay requires you to see client for the full hour, not 45-50 minutes as insurance companies state per contract. Also, prepare no lunch breaks, bathroom, sometimes the woods is your best friend. Now, 12 hours a day times 5 days is 60 hours a week. Now, if we divide 60 hours into 690.00 and average therapist gets a week equals out to 11.50(I did not include weekends when I had to do more paperwork: 65-80 hour=8.63 per hour: more weekends than you think) However, South Bay does not pay for the following: gas, car repairs, and materials for clients or yourself. My Gas bill for my car per week was over $60.00-70.00. First Year, I drove over 28,000 miles. This was all South Bay millage. Also, the first 3 months: no health insurance, supervision that counts for license, sick time. After 3 months you get health insurance. However your first year working at South Bay: no holiday time, vacation time or sick time. I could not pay my bills on time (ever)!! Finally, South Bay will send you into areas that are questionable at best and some of the clients are very dangerous. Also: beware: supervisors have lied to new employees about benefits, license hours, work hours and pay rates. Other employees have complained about supervisors not working for 5 years and their LMHC hours did not count for license. Check everything that is being told to you.
Part Two: Supervisors and Supervision: South Bay has some good supervisors and really bad ones. The Supervisors goals are to produce numbers. You meet for and hour with a supervisor (this does not count for license hours) and you talk about why you did not see clients. (Snow storm and streets close, so what? Why did you not see client. No show, your fault. If you do not see 20-23, you lose your health insurance and license supervision. Advocate, because South bay will not give you license supervision unless you ask after 3rd month of working. By the way, the reason it takes 3 months is because most therapist leave by that time. Then comes the real supervision. License Supervision, I recommend it. It was the only time I felt like someone care. Too bad you have to wait 3 months to get it. Also, South Bay tries to use that as a selling point: most places offer License supervision for free. Yet, I work for South bay for over year, had several supervisors. In general, most therapists will leave the Job due to inexperience supervisors. A Side Note: South Bay is telling Supervisors to post positive reviews on Job sites. The reason for this is because of South Bay’s reputation. For example, read all the positive ones in this site: very vague language does not go into great detail on the job and what they like (well except that they like helping people) or dislike (job can be hard, no kidding, tell us why). Be aware of positive reviews. My challenge to you, the reader, ask DCF, Schools, other clients, collaterals, and clinicians how they feel about South bay? You will get the real story. Most common complaints are: high turnover. So what does that say if there is a high turn over on a company? Yes, I cannot tell you how many times I would hear the client say, “ You are my 8 therapist “. Also, a warning: start to learn how to sell other services, even if the client does not need them. Supervisors will get on you about that. Towards the end, I was part therapist and part salesperson. Just remember, numbers are more important than client’s wen it comes to supervision.
Part 3: Other thoughts and the profession: Beware of Bedbugs and fleas. South bay does not reimburse if you get them. Also, if you are looking for certain population, you will not get it at South Bay. Most of your clients will be Kids (they are the most profitable due to services that you can sell). Also, be aware of safety issues. You will go into places that are sketchy at best. It is difficult to meet client at office due to space. Also, if you are thinking of relocation or giving up your other job, please, this is not a future or stable place to work for. I cannot tell you how many clinicians I have seen get fired or quit that resulted of them being almost homeless. The mentality here is getting the experience and license hours and get out. I have met some great co-workers and some that I will not comment on. Like I said, I have learned a lot. But, I paid a price: no time with family and love ones, gained weight, lost sleep, and no self care. South Bay does not believe in Self Care. I also want to warn the new graduates, many reviewers complain about Fee for Service. I did not focus on it because South bay is changing their model to salary. This does not change anything, makes it worst. The reason they are changing it is because look how many ads South bay has out there. People do not want to work for them. The salary is the same as before. The only difference now is that the supervisor can say that you are getting paid for paperwork. Remember, 50-60 hours a week (no overtime), plus week ends (sometimes 80 hours a week: again no overtime) for 37-40,000 a year. Finally, I want to thank you for reading this post. If anything, Do your homework and ask around about this company. I wish you well…. – less