Pros: Diverse client population, good work experience, some fun co workers
Cons: Poor pay, poor upper and middle management, poor supervision, no empathy, stressful job, no raises
A) the building is disgusting. It is depressing, outdated, and dirty. Being a building that houses mental health treatment, it shouldn't be so dim and depressing.
B)The pay is not at all competitive, – more... no raises within the 3 years working there, other than a cost of living raise due to the government giving more money to the mental health fund. Received a bonus 1x but this was small and taxed heavily.
C) Management is all very interconnected, they all hang out socially outside of work, and are clicky when in work, there is really no one to discuss issues with other employees or management with as all of this information is not held confident, and is discussed over beers at the bar later that night.
D)The work environment is hellish. When I was working in one of the departments, the heat wouldn't work in the winter, temperatures would drop as low as 58 degrees, and DMH maintenance told me to dress warmer, and it could be worse, I could be outside plowing/shoveling. He also tried to state that we cannot feel the heat coming out of the vents and perceive it to be cold because our body temperatures are 98 degrees but the heat is 70, therefore it will feel cooler... There were 11 of us crammed in one office that used to be the "library" when it was a mental hospital. All sharing a counter space make shifted into desks. Oh, and in the summer, it reached temperatures of 98 on a regular basis, the caseworkers would sit in their cars to make client phone calls. Picture 11 women, all sitting in one small room on a 98 degree day, with poor management and supervision, it wasn't pretty.
E) Favoritism plays a large role in how easy or difficult your job is going to be. It is rather obvious who is well liked, and who spoke out too much. People who are favored are allowed to call out more often, not pick up shifts, and pick which cases they will and will not see in many different departments. If management likes you, you will enjoy your time at SSMH, if they don't, they will make it very difficult for you.
F) Crazy hours. As a CBFS worker the hours range from 8-4 or 1 PM to 9 PM, this was difficult to adjust to as you worker one shift one day and might have worked the other the next day, often shifts would be longer to meet client needs, and if something came up at 8PM, you could be stuck there until 10 PM, and have to be back in the office the next day at 8am.
G) Its never fully staffed, ever. It is a revolving door for employees, especially at their location on Quincy Ave.
It has also been said that the CEO is the highest paid non profit CEO in MA, but SSMH hasn't had a pay raise and wont give pay raises! – less