A typical day at work would be to come in 15 minutes early, sit down at the computer, put on head-set and prepare to take incoming calls from clients needing transportation assistance. There were 2-fifteen minute breaks with a 30 minute lunch. The most enjoyable part of the job was working in a team environment.
Not a great place to work Look elsewhere not worth the time
Scheduler/Customer Service Representative (Current Employee) – Little Rock, AR – December 5, 2017
A Typical day of work can become stressful due to high call voulme.I've learned alot about management they are very inconsiderate about whats going on in someones life.This job is for young people who have no children or life! Mangagment is all over the place and not in a good way! The most enjoyable part of the job is the co-workers.This is not a good place to work.
Customer Service Representative (Former Employee) – Atlanta, GA – September 18, 2017
call center customer service, driver checks,complaints (governt contracts). The hardest part of the job lack of staffing,,I aquired several skills in, fast pace job,calls every 6-10 seconds, working with co-partners great working as 1
Dispatcher (Current Employee) – Atlanta, GA – September 14, 2017
It can feel family like at time you grow to love the people you work with. it can be stressful and at times you can seem a little unappreciated however, the service that is provider though this company is amazing
Bi-Lingual Utilization Review Specialist (Current Employee) – College Park, GA – August 25, 2017
I feel that this company attempts to appear as if they are together with their business, however, are very unorganized. The company expects for their workers to be available for their needs, however, does not pay the workers their worth.
Hard work for little pay, no pay raises (even with a promotion), unorganized, owner does not like his own kind (Blacks)
Call Center (Current Employee) – Chattanooga, TN – February 12, 2017
365 24/7 In bound calls to schedule transportation, the scheduling system is simple. Learn something new everyday. Management is helpful. The culture is positive. The hardest part of the job is being around co-workers who are negative and the best part is building a relationship with the members.
Assisting people in need, Advancement, Flexible Schedules
Customer Service Specialist (Former Employee) – Chattanooga, TN – July 18, 2016
A very productive and where everyday is a learning experience. A great management team and I feel one of the biggest things about the office environment is employee moral. The hardest part of the job is leaving at the end of the day with a feeling that you didn't accomplish what you set out to do and also can be the most enjoyable part of the day is knowing you Did accomplish what you set out to do. This is by the way just a great day however I did not experience this with Southeastrans. Not the greated place to work in the world and I would suggest against it.
Medical Transportation Dispatcher (Current Employee) – Chattanooga, TN – July 13, 2016
I enjoy helping people and working within a group of caring professionals. However this employer doesn't support higher education and personal growth. In Addition, doesn't support team building in general. Also, there is no advancement opportunities unless you are a friend or relative of current management.
Doesn't support personal growth and higher education, no Advancement opportunities unless you are relative or friend of management
Customer Service Representative (Former Employee) – College Park, GA – July 12, 2016
I use to work there and I hated how they treated the clients. They would leave the elderly waiting outside in extremely cold weather for long periods of time. They would not show up for scheduled appointments that were vital to the clients. The upper management showed favor towards certain employees. I would never recommend anyone work for them or use their services.
Certified Driver (Current Employee) – Little Rock, AR – June 28, 2016
A typical day at work consist of staying focused and getting the job done. I learned different ways to get to a new location. The management could be a little more organized. My co-workers are hard working and understanding people some of them. The hardest part of the job is when the office staff can't organize the runs the way they need to, makes the job a lot harder than it has to be. The most enjoyable part of the job is getting to meet new people daily and being able to encourage them.
Employee (Current Employee) – Chattanooga, TN – June 18, 2016
I must say I love my job. The only downfall is the agents with attitudes that do not want to be at work a dress code is everywhere you work its maturity. If you are that unhappy find another job..Come to work be happy its not that bad. Smile work be happy you can do that here
Dispatcher (Former Employee) – Chattanooga, TN – June 16, 2016
They will treat good until you have been there for a couple of months. I loved my job at first then hated it due to the petty rules that change daily. Most of the team leaders are rude there are only maybe two that are not. Most team leaders will not help you when you need them too. They refuse to take sup. Calls even if it is there job. Forget taking time off too most of the time it won't happen.
Short lunch on every Monday, can't take time off, team leaders