I CURRENTLY work here. When I first started, I enjoyed it. I enjoyed it because it was something new for me & management did NOT show their true colors until months later. The trainer that trains you how to schedule transportation, is probably one of the worst trainers I have ever had. She judged the "members" who were on Medicaid. The supervisors are RUDE! Both of the female supervisors. I understand its a call center, but in no way, shape, or form should rumors be spreader around the call center saying the supervisor has slept with 2 employees! That is VERY unprofessional. The Call Center manager, acts as if he does/did drugs. He NEVER knows what he's talking about & he barely knows what's going on in his call center. All he's worried about is your call time, which he states, should be under 3.5 minutes, your dress code, which the leads & the trainer break DAILY, & he's worried about his call center being fined for not answering the phone. The fire ppl for working too many OT hours! What company fires someone for working too many OT hours that they approved? This is NOT a good company and I say that because of management! It's awful!
Pay rate is LOW, management needs NEW management, a new trainer