Productive fast paced work environment
Customer Service Representative (Former Employee) – San Gabriel Valley, Ca – August 29, 2012
I showed up to work 1.5 hrs early to beat traffic to ensure making it on time. Prepared all the neccessary work to get started and had information on hand prior to beginning the day. I learned how to treat each customer as an individual, to be courteous, and how to calm down an angry or upset customer while providing the best customer service available. Management were a great help, implicating other ways to perfect professional communication amongst the customers. Co workers were, for the most part easy to work with. The most enjoyable part of the job was the personal reward felt in being an asset to the company as well as helping a customer get a better understanding about their account, and helping them to feel comfortable and confident after their encounter with me.
occasional free lunches, the supervisors acknowledging hard work by word of mouth, a card, a certificate or something of that nature.
extremely irate or rude customers