Parking Asset Manager (Former Employee) – Vienna, VA – November 27, 2017
The company gives you all of the resources to be successful at your position. They offer several of their own courses. Just be aware these courses and certifications are only useful within as they do not transfer to other property management companies. They only train you to work at their company.
If you are interested in property management/ real estate this company will definitely provide you with the education and foundational material you will need to succeed. It's a fun company to work for and they do a lot to engage their employees. However, they tend to be a bit dated with some of their policies and the way they conduct the company. Innovation is not one of their strong suites to say the least.
Csr (Current Employee) – South Carolina – March 12, 2018
You have to be a people person, love your customers, and want to learn. I first came in employed in 2004, left in 2007 for about 4 months because of conflict with manager, however I was called back to a different branch with different manager and love my job
Branch Manager (Current Employee) – TN – March 10, 2018
As a branch manager, I average 50-55 hrs a week, so no home life much. You literally spend all day on the phone, as producing mass amounts of calls is SO important, and depending on position you will do home visits to customers! Upper management changes their minds on how they want things done on a regular basis. No consistency with how things are done. They over complicate daily functions, the main functions should be to truly take care of our customers and their needs, but that's not always the case! The upper management seems very unappreciative unless you have an office that produces magical "numbers" or goals. Well when you go in and take over a troubled store with no official training,(like none) and make progress with correcting things, they still don't care, as it's still not enough for them! No proper training, micro-managing at it's finest, my position/title means nothing as they will undermine you, and then no annual raise if you do not perform to their ridiculous expectations! Plus side, well I enjoy my staff which is good, as I spend more time with them than my family. Good benefits, not great! And the relationships built with customers which is why I do what I do. But... Not sure it's worth it!
SMC is a terrific place for advancement once you are hired for employment; it is difficult to get it with SMC. My building was purchased by SMC, and my entire team of 23 individuals and I were asked to remain on after the merger occurred. The pay rate increased dramatically on day one! I recommend this company for the younger professional in mind, 25-30, who wants to manage apartment homes.
apartment home discounts; great vacation; good boss
Customer Service Representative (Former Employee) – San Antonio, TX – January 18, 2018
The managers are poorly trained , there to busy being friends with each staff then doing there jobs I worked ther for 3mos and nothing but drama with and ast. Mgr wanting to boss everyone around including the new manager , we stayed late with very short notice to 9pm and the csr get the end of the stick you do all the work and they get the bigger bonus . Only thing good about the place is pay was 13$ hr and an hour lunch. But the location was bad managers had favorites just an bad experience all together
Branch Manager (Former Employee) – Tennessee – December 18, 2017
You will be told "this is your office, you run it the way you see fit to do so" but when you do, the district supervisor comes in and says "no this is what we need to do". They want your staff to respect your authority but they take your authority away every chance they get and then say I don't think your staff respects you.
Great customers, great co workers
As a manager you are very disrespected by everyone.
Assistant Manager (Former Employee) – Andalusia, AL – December 15, 2017
Manager manages the customers and accounts well. Horrible people skills with employees. Impolite and does not know how to give supportive criticism. Tendency to yell and will curse during arguement at you without thinking about it. Sometimes she won’t let you talk to her about what she’s not happy with, she will just shut you down. Benefits and compensation is amazing but not worth the amount of stress.
Pool Manager (Former Employee) – Silver Spring, MD – November 28, 2017
Working at Southern Management was a great experience and taught me a lot of valuable skills like communicating with others, responsibility, problem solving skills, and self confidence. A typical day at work was taking care of the kids at the camp, planning activities and trips, and providing them with breakfast and lunch. The most enjoyable part of the job was the interaction with the kids and planning activities for them. Being a pool manager was also enjoyable at southern management. The hardest part about being a pool manager was making sure everything at the pool was fixed and the weekly inspections.
Assistant Manager (Former Employee) – Stockbridge, GA – November 20, 2017
Just know what your getting into first before you work here. They do not care for their employees. They only care for themselves and not anyone else. And make sure you make it clear of the times you work or you will get run over by them.
Assistant Manager (Current Employee) – Alabama – November 9, 2017
I really don’t know where to begin I will say the company has decent pay and benefits .The training is awful the worst they change policies every week the branch manager can’t even keep up.They also hire people that are not cut out to do there jobs and don’t train people to do what they need to succeed a lot of gossip and two faced I feel like I’m in a adult high school with this job also expect to be micro managed at every turn learn what you can and get out.
CSR - Customer Service Representative (Former Employee) – Texas – October 24, 2017
Working there you will be miserable. They question you like a criminal suspect if you call in &’ if they feel its not nessasary theyll call you in and if you dont come they will write you up. The manager and upper management is unprofessional they only care about their jobs and will throw anyone under the bus to save there selves. They gossip like high schoolers &’ they give all these bonus goals but you basically have to force people into more debt who are already financially struggling.
Disrict Sales (Former Employee) – South Carolina – October 7, 2017
As with many companies today, SMC was out of touch with it's business purpose, and lacked understanding of how internal customer service works whereby, employees were not led or trained appropriately, causing customers to receive less than acceptable service.