Interview clients for re-certifications, process changes reported by clients, update systems daily with new information, answer phone calls from clients and landlords, update files, process abatements, transfer of ownership/management, refer clients to investigations on an as needed basis, follow up on interim changes.
I have learned to process HUD case files for HCV Sec 8, navigate HUD bases systems, process all files using policies and procedures Federal and State.
Management is well organized, customer service oriented and promotes team atmosphere.
Co workers are all hard working, professional and polite, customer service oriented and handle all customer complaints to the benefit of the customer.
Keeping up with the time restrictions of contracts to be processed.
Dealing with the clients and helping them with there housing needs.