Southwest Airlines Employee Reviews

Found 602 reviews matching the search
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Great Place To Work
Ground Ops (Former Employee) –  Lubbock, TXDecember 7, 2016
There were very few days that I didn't enjoy my time at work. We had a great team of agents at every location that I worked at. We had lots of fun and stayed busy so the days went by fast.
Pros
Great benefits
Cons
None
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Great place to work, only the select few get hired at Southwest Airlines.
Ramp Agent (Current Employee) –  Reno, NVDecember 1, 2016
Great place to work, Very physically demanding job with up most attention to detail to customer as well as fellow employees safety.

Hardest part of the job: Lifting 20K - 40Klbs of weight per shift.
Pros
Flight benefits
Cons
work schedules, working in inclement weather.
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Fun place to work
Ramp Agent (Current Employee) –  Queens, NYDecember 1, 2016
Just needs better management. Everyone was fun to work with daily. Active and hands on. Great benefits. Managers were never on the same page and things became erratic and crazy when they would try too get back on the same page.
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Fun
CSR - Customer Service Representative (Former Employee) –  Oklahoma City, OKNovember 30, 2016
representative who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
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Southwest Airlines
Ramp Agent (Current Employee) –  New York, NYNovember 30, 2016
Great company to work for, Very Poor MANAGEMENT. They will target you and make sure that you know that you're being targeted other than that great company and very family like.
Pros
Working with great people
Cons
MANAGEMENT SUCKS
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Great place to work
Configuration Manager / Sr. Analyst (Former Employee) –  Dallas, TXNovember 30, 2016
Culture above all !

and because of that, employees are always happy. Leadership is keen on cutting edge technology and trust employees to be creative (within reason of course).

I LOVED working here...too bad i had to go :(
Pros
Culture, leadership, environment...what is not to love ?
Cons
Growth potential fairly limited..
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Fun loving caring company
Customer Support & Services (Former Employee) –  TexasNovember 28, 2016
Enjoyed helping customers with air traveling arrangements and
great feeling knowing they were satisfied. Also enjoyed working
along with coworkers and bond we all had. An awesome company
to work for.
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Reviewed Previously
Pilot Crew Scheduling (Former Employee) –  Dallas, TXNovember 25, 2016
Southwest was and probably always will be a wonderful company to work for. I have been trying to get back into the airlines and its is very difficult process.
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Great Culture
Flight Attendant (Former Employee) –  Dallas, TXNovember 23, 2016
Worked as a Flight Attendant for 9.5 years. Amazing company. Great benefits, great pay. Trading schedules is easy. You have to be able to adapt very quickly in order to survive at any airline. You never really know what any day will throw your way. As Flight Attendant, you usually work with different people every week. This can be tough for some people as you don't always get along with who you are working with. Over all, the worst part of this company is how hard it is to get hired. Most people get their foot in the door with an entry level position on the ground until they have a year of service under their belt and can transfer over to another department.
Pros
FUN!
Cons
Company Culture has changed a bit in the past few years
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Fun place to work, great culture
RAMP AGENT (Former Employee) –  Chicago, ILNovember 20, 2016
Fun company to work for with a great culture. The employees are your brothers and sisters. Challenging at times and very fast paced around the holidays.
Pros
pay, union, benefits
Cons
Work life balance, If they call you and physically speak to you over the phone on your day off, it is mandatory that you work. You will get a lot of mandatory time, If you were supposed to get off at 5, you will be there until 130 AM
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Ramp Agent
Ramp Agent (Former Employee) –  Baltimore, MDNovember 15, 2016
Southwest Airlines is a great airline to work for. To work for Southwest Airlines you need to not only be able to work well under pressure but also be punctual.
Pros
Free flights
Cons
Mandatory Overtime
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Ability to move around in company
Customer Support and Services (Former Employee) –  Albuquerque, NMNovember 14, 2016
Southwest is a good Company. They do have amazing benefits. The Call Center however, is a very stressful job and extremely micromanaged. Good news is if you can make it a year, you can look into other job openings in the company.
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Fun place to work
Flight Attendant (Current Employee) –  Dallas, TXNovember 8, 2016
Great place to work, you work hard but the pay is great
Get to meet new people from different places
Get to work with different people
Work on different aircrafts
Travel to different places and enjoy different cities domestically and internationally
The hardest part is time changes on the body it makes for sleep deprivation
But if you want different and sometimes unpredictable this is a job for you
Flexibility in scheduling is great
Pros
Free air travel, pay and benefits
Cons
Can be a challenge health wise
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Fun place to work
Corporate Health and Wellness Intern (Current Employee) –  Dallas, TXNovember 7, 2016
Fun place to work but limited advancement opportunities. Great co-workers. Need better management skills, little time for training. There are fun activities to do but if the activities are done during the day, the work still needs to get done. Which means you are then working from home or overtime hours that do not count as overtime if you are a salary employee.
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Great Place to work and grow
Benefits Administrative Coordinator (Current Employee) –  Dallas, TXNovember 5, 2016
This is by far the best place I have ever worked. The culture is amazing and the people are great. They truly care about their employees. Lots of opportunity to grow.
Pros
Fun place to work
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No better place to work!
Inflight Scheduler (Current Employee) –  Dallas, TXNovember 4, 2016
The history and corporate culture is what makes employees into "lifers"!! Pay is top of their industry, the free travel lets you see the world for free!! Awesome place!!
Pros
FREE Travel!!
Cons
Healthcare could be less expensive
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Wonderful company to work for
Flight Attendant (Current Employee) –  Dallas, TXNovember 4, 2016
Southwest treats their employees amazing. The group knows how to work like a team and always have a positive attitude. The company throws great parties for their employees and also offer wonderful benefits.
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Great company!
Customer Support & Service Representative (Former Employee) –  Phoenix, AZOctober 30, 2016
Southwest Airlines welcomed me with open arms and gave me the biggest opportunity to see how amazing a huge corporate can take such great care of its employees.
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Great place to work
Ramp Supervisor (Current Employee) –  West Palm Beach, FLOctober 26, 2016
Nice place to work. Great culture and benefits. Enjoy my job and helping customers to arrive to their destination fast and safe. Also care for employees and safe work
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overall good enviroment
TEAM LEAD (Former Employee) –  Dallas, TXOctober 25, 2016
I really enjoyed working at SWACU. it has it's issues like everywhere else but the benefits and perks outweigh most of the bad. Accountability among management and advancement opportunities were the only reasons I even left. If the managers had held their employees accountable or been held responsible for their employees I probably would still be there. Dress code and hours can't be beat. Overall atmosphere is wonderful, just those few bad apples that ruin the bunch.
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Overall rating

4.5
Based on 605 reviews
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Ratings by category

Work/Life Balance
4.1
Compensation/Benefits
4.4
Job Security/Advancement
4.1
Management
3.9
Culture
4.4