Customer service (Former Employee) – Dulles International Airport – January 28, 2014
• Assist customers with travel arrangements, purchases, lost/delayed baggage and other gate services • Facilitate resolution of customer concerns resulting from delays, passenger safety or travel interruptions • Trained junior team members on company policy and operating procedure
Customer Service and Support Agent (Former Employee) – San Antonio, TX – April 3, 2016
Started everyday by reviewing the systems weather delays, upcoming promotions and your daily scheduled meetings. Answered customer's phone calls regarding a variety of concerns. Researched routes, fares, schedules, accounts, credits etc. Attended recurrent training meetings. Enjoyed volunteering at the Ronald McDonald House. Did not enjoy informing customer's of delayed, rerouted or cancelled flights.
Inflight Payroll Auditor and Leave Specialist (Former Employee) – Dallas, TX – April 5, 2016
This is absolutely a great company; the benefits and perks are wonderful. The company provide stability and growth but you have to be open and willing take and explore opportunities. The department can be very strict and less forgiving but overall, while I was there I enjoyed it.
Overall a great company
That particular department was not easy to work in (management).
Customer Service Agent (Former Employee) – Denver, CO – December 6, 2015
Wonderful management, awesome co-workers, and excellent benefits. Great place to work if you can stick it out through the first year or so, while you gain seniority and deal with mandatory overtime. Company encourages individuality, and there are many options for advancement. If you want to go to Inflight, it's encouraged to go internally, as interviews occur more often.
great benefits, profit sharing, free flying, wonderful people
mandatory overtime based on seniority, financially challenging to start, potential odd hours
Customer Representative (Former Employee) – Atlanta, GA – March 7, 2016
I enjoyed working for SWA! Its definitely a fun loving company! Your co workers become your family. We have the tendency to spoil our passengers, however the company spoils its employees just the same. great perks company parties, company feeds the employees very often, free travel for employees, children and spouses. Overall Amazing company. best compensation of all the other airlines.
wonderful culture. work is fun
can be stressful at time, passengers arent always nice
Wouldn't trade my time at Southwest for the world! LUVed every second of it.
I was an intern and had the ability to work on projects with senior leaders from beginning to end. The work is fun and the work environment is unbeatable. The benefits of working here as an intern surpass any benefits I have ever seen at another company. The workload is fun, your coworkers are always eager to teach you something new, there are deck parties with music and free food every Monday and last but not least....free flights to anywhere in the country!!! The recruiters really care about your success in the position. They spend a lot of time determining where you would best fit, and they're always right! After my internship ended, my coworkers were eager to write positive recommendation letters and lots of people got hired! (unfortunately I had to return to school)
Free unlimited flights, awesome people, great culture, free food and fun events!
can only work from Dallas, other than that- NOTHING!
This job can be a lot of fun, but it will start to be a burden if your company and union does not support a good job/life balance. The work load gets heavier and more detailed, and having a reasonably normal life with your family is very hard. Even if you are a senior flight attendant, it is hard to have a balanced lifestyle.
The good part is you get to travel, see new places, and meet thousands of new people. You get to have fun on the job (within reason). If you are lucky, you can fly and work with some of the most loving and caring employees in the world.
Again, it can be a great job, but be certain you are ready for the sacrifices it entails.
Good Pay, Travel, Meeting new people
No good job/life balance, rude customers, more support from management
I came to SWA with aircraft 6 and retired 30 years later at age 60 with 535 A/C. I chose to come back to work at SWA after 6 years of play. I love the job and am able to contribute 30 years of line experience to all pilots I train. Each day I come to work I always run into a pilot who was a F/O of mine at one time in his career.
I work 21 days/month. The airline is in such expansion that our work schedule can vary from 5:30 am check ins to 9:30 pm ones. The CAE simulators are FFD with fabulous graphics. I am an AQP-V Evaluator so I give approximately 7 Maneuvers Observation rides per Month as part of the 3 day AQP events. I also teach new hires and Capt. upgrades.
I love the fact that I am currently up to date with Aircraft systems, ATC, LNAV/VNAV, Seat Currency, Security training, and International.
Customer Service / Administrative Representative (Current Employee) – Richmond, VA – March 22, 2016
Providing excellent hospitality to our customers is our everyday goal. The mission is to first take care of one another and next fulfill our customers needs and wants. The toughest part of working for a major airlines is missing out on family events such as Christmas and Thanksgiving due air travel. But completing my day knowing I satisfied someone, keeps me smiling and empowered.
Customer Service Representative (Former Employee) – Phoenix, AZ – August 8, 2016
The phone was my time clock. I was on inbound calls. The public was great and had no problems assisting them with there needs. If I needed assistance which was rear they were there for me. I learned that even when someone was upset it was not at me, but there situation that could not be helped. I would do what they needed and gave them the rules so they would not loose there money. All in all it would be a win win situation for them and Southwest. Always a team player and you will never find a better class of employees. The hardest part of the jobs was not to get your heat broken when the traveler can't go on the trip and crying in your ear ( Emergency's ) The enjoyable part is all the great people I could talk to and help.
My time as a flight attendant for Southwest Airlines was filled with excitement and adventure. To be trusted with the safety and security of approximately 200 people gave me an enormous sense of pride. I knew that Southwest would not hire anyone who did not possess a combination of both exceptional customer service skills and the ability to maintain control of the entire cabin in the event of a life-threatening emergency. At Southwest, safety and customer care are of utmost importance because providing it's passengers the best of these is how the company became one of the most successful airlines in the industry. It is a company of people who understand the need for serious attitudes toward safety, yet also understand the inherent fun and adventure that traveling provides. I feel honored to have had the experience there.
Customer Service Supervisor (Former Employee) – Chicago, IL – November 23, 2015
A caring, fun, great Company to work with. From the Top Management to the Agents, the experience was thoroughly enjoyable because of the quality of people who work for the Company. Always felt that I had the full support of Management and they were always there to help. The Agents were a joy to work with having a great friendly attitude.
Very busy, fast paced job. Great place to work, learn, and grow
Customer Service Representative (Former Employee) – Oklahoma City, OK – November 5, 2015
Demanding, yet very rewarding. Very busy, and very structured, sometimes repetitive, but our customers were almost always pleasant and appreciate. My co-workers were my family, sometimes spending more time at work than an home during peak travel times. The most difficult part of the job was the sitting for 8-12 hours a day, which could be more exhausting than physical labor.
If you like to travel, this is it! Schedules are flexible once off reserve and the people make it a great place to be. Start at about $20/hr, raises each year for 13 yrs, top pay is $56/hr with full time being about 22 hours/week. (you can pick or drop shifts with other employees with few limitations.)
As of today the crew bases are Oakland, Phoenix, Las Vegas, Denver, Dallas, Houston, Atlanta, Chicago, Baltimore, and Orlando.
Many flight attendants commute to a base each week - that can get stressful after a while, but doable.
Customer Service Agent, Gate Agent (Former Employee) – Arlington, VA – January 8, 2016
If you want a test this is the job for you. Airport life is hectic but fun. Southwest knows how to have fun. Benefits include unlimited free flights for you and your parents as well as a companion or your significant other. Day at the ticket counter is greeting customers, tagging bags, printing boarding passes, and changing flights if need be. A day at the gate includes making gate announcements, tagging strollers, upgrading seat positions, and handling flight changes in case of a delay or cancellation. They also allow you to work as much as you want there is no set amount of hours you can work a hour.
Our daily mission is to deliver Customer Service with a sense of warmth, friendliness and individual pride
Manager of Customer Service, Ground Operations (Current Employee) – Baltimore, MD – July 11, 2016
A typical day at work begins with arriving 30 mins early to greet my employees as they come in. I carefully review the flight schedule, customer loads and work assignments. I meet with the TSA to discuss staffing requirements. I ensure that all supervisors and employees are present. I monitor the work activity throughout the day, ensuring that safety, security and customer service polices are adhered to. We aim to deliver the highest quality customer service at the lowest possible expense, staying well within company budget guidelines. My fellow Managers and I collectively oversee and mange the various work areas within BWI. The most difficult (but very common!) part of my job is dealing with the unexpected, i.e. cancelled flights, weather delays, maintenance issues. The rewarding part of my job is turning a service failure into a service success!
PHP Word Press Developer (Current Employee) – Dallas, TX – March 22, 2016
its good to work with southwest airlines,i learned so much in this company,the management of this company also supporting me very well,and my co workers also gave me full support to work,their is no hardest part in this company,we are all enjoying very well and i have done my work also very well.thank you for southwest airlines to gave me such a wonderful opportunity.